Rewards FAQs


Find out more about our new loyalty programme!

Chelsea Rewards is the new way to be rewarded for your loyalty to the club you love.

Supporters who are part of the online Fan Club can stay close to the Blues and be rewarded with Chelsea Rewards points*.

To get involved, simply join or log into the free online Fan Club and start earning points and badges for completing online challenges.

You can then use your Chelsea Rewards points to access free exclusive content, including videos and wallpapers.

Join the Fan Club and start earning today!

*Chelsea Rewards Terms and Conditions apply 

 

What is Chelsea Rewards? 

Chelsea Rewards is the new club loyalty programme rewarding Season ticket holders, Members and fans who interact with Chelsea FC. 

Chelsea Rewards allows you to earn points and badges for completing online challenges. Participants can then spend these points on exclusive rewards. 

 

How do I become part of Chelsea Rewards? 

Chelsea Rewards is open to season ticket holders, members and fans across the world and can be accessed by registering a Chelsea Fan Club account online. 

Existing season ticket holders, members and fans who have a plastic Chelsea Rewards TeamCard will need to create a Fan Club account and link their card to join their point balances together. You can do this from your profile page within your Chelsea Fan Club account. 

Everyone who has signed up to the Chelsea Fan Club or Chelsea Fan Club Plus in the past is automatically part of Chelsea Rewards and is able to earn and spend points. Simply log back into your account to start earning. 

 

What is the Chelsea Fan Club

The Chelsea Fan Club is an online fan hub, available to anyone with a unique email address and access to the official Chelsea FC website. In return for registering, fans can access a wide range of digital content and services. 

Those registered in the Chelsea Fan Club have access to a profile page and can earn Chelsea Rewards points and badges for completing online challenges. Participants can then spend these points on free exclusive content. 

 

What are challenges? 

Challenges are groups of actions within Chelsea Rewards online (such as sharing or reading news) split into one or more levels. 

As you interact with the website and perform actions that are part of a challenge, you will progress through the levels of that challenge. 

Completing levels in challenges will award you with badges and points, which you can share and tell your friends all about! 

New challenges are constantly added to the website, so there should always be something new to aim for. You can click on any challenge to find out more about it. 

 

What is rank? 

Your rank is a reflection of how many points you’ve earned since joining the Chelsea Fan Club – keep earning and rise up the ranks! 

You can see what rank you’re working towards next on the right-hand side of the progress bar in your profile page. 

 

If I spend my points will my rank reduce? 

No, your rank will never reduce as it is a reflection of how many points you’ve ever earned, and not the points you currently have available to spend. 

 

What is the Chelsea Fan Club profile page? 

The Chelsea Fan Club profile page is your very own page on the official Chelsea FC website. It is the home of all Chelsea Rewards challenges and rewards. 

Here you can see what rank you are, what challenges you’ve completed, badges you’ve earned and challenges you’re able to take part in. You can also spend your points on fantastic rewards and check your Rewards Balance. 

 

How can I earn Chelsea Rewards points online? 

First, join the Chelsea Fan Club. You will start to earn points as soon as you register and can continue to earn points for returning to the site, logging in and completing actions such as liking and sharing content, or reading news and watching videos. 

These actions will change as time goes by, so be sure to check back often for new ways to earn points. 

Season ticket holders and members with a Chelsea Rewards TeamCard can also earn five points per £1 spent in the Chelsea Online Megastore (UK & Europe only). 

 

How can I earn Chelsea Rewards points offline? 

If you have a Chelsea Rewards TeamCard, you will also be able to earn points as you do currently, through purchasing at: 

* The Chelsea Megastore at Stamford Bridge (including mail orders): five points per £1 spent 

* Marco Grill and Frankie’s Sports Bar & Diner Stamford Bridge: five points per £1 spent 

* Stamford Bridge stadium tour: five points per £1 spent 

* Chelsea Health Club & Spa (Spa treatments only): five points per £1 spent 

* Millennium and Copthorne hotels at Stamford Bridge: 10 points per £1 spent 

 

What can I spend my Chelsea Rewards points on? 

Online rewards can be accessed through your Chelsea Fan Club profile page. You can redeem your points for rewards including exclusive videos, news, downloads and more. 

In addition to spending your points online, season ticket holders and members with a Chelsea Rewards TeamCard can also redeem their points for a discount* when purchasing at the below locations: 

* The Chelsea Megastore at Stamford Bridge (including mail orders) 

* Chelsea Heath Club & Spa (Spa treatments only) 

* Millennium and Copthorne hotels at Stamford Bridge (excluding matchdays) 

* Stamford Bridge stadium tour (excluding on match days) 

* The Chelsea FC Online Megastore (UK and Europe only) – simply enter your 14 digit Chelsea Rewards TeamCard number at the checkout 

*Transaction discount based on £1 off your purchase for every 100 points redeemed. 

When purchasing from the above locations, a receipt which shows the number of points you have spent and your new points balance will be issued to you. 

 

Can I use Chelsea Rewards points to purchase a Membership? 

Season ticket holders and members with a Chelsea Rewards TeamCard can continue spending points as they currently do, including towards renewing their Membership. 

Fan Club participants cannot use their points towards purchasing Membership. Memberships can be purchased from www.chelseafc.com/Membership and will be active within 48 hours of your purchase. 

You can then link your Membership to your Fan Club account and use your points for purchases around Stamford Bridge or online. 

 

Can I use Chelsea Rewards points to purchase match tickets? 

Season ticket holders and members with a Chelsea Rewards TeamCard can continue spending points as they currently do, including towards match tickets. 

Fan Club participants must become a member before points can be redeemed for match tickets. You can become a member at www.chelseafc.com/Membership. Membership will be active within 48 hours of your purchase. 

You can then link your Membership to your Fan Club account use your points for purchases around Stamford Bridge or online. 

 

Can I use my Chelsea Rewards points to access priority tickets? 

Season Ticket holders and members will continue to accumulate ticket loyalty points for attending games throughout the season. These remain separate from Chelsea Rewards points. 

Fan Club accounts are separate to Membership and do not include priority access to match tickets. 

To become a member and receive priority access to match tickets, Chelsea Magazine and an exclusive Membership pack, you can become a member atwww.chelseafc.com/Membership

 

As part of the Chelsea Fan Club, will I receive a Chelsea Rewards TeamCard? 

No, Chelsea Rewards TeamCards will only be sent to season ticket holders and new members. Renewing members can continue to use their existing card, which has multi-season use. 

I have received a new season ticket / Membership card, will I need to update my Chelsea Fan Club account with the new card number? 

If you have previously linked your Chelsea Rewards TeamCard with your Chelsea Fan Club account, you don’t need to do anything. You can continue to use your new card as normal. 

If you have not linked a card to your account before, you can link your new card through your Chelsea Fan Club profile page. 

 

Can I continue to use my current season ticket / Membership TeamCard? 

If you renew your season ticket you will receive a new season ticket card in or around July each year. 

If you have previously linked your Chelsea Rewards TeamCard with your Chelsea Fan Club account, you don’t need to do anything. You can continue to use your new card as normal. 

If you have not linked a card to your account before, you can link your new card through the Chelsea Fan Club profile page. 

If you renew your Membership you can continue to use the Chelsea Rewards TeamCard you currently have. Make sure you link your card through the Chelsea Fan Club profile page. 

 

If I lose my season ticket / Membership card what do I do? 

Please contact the ticket office by email websales@chelseafc.com to request a replacement card. Please note there is a charge for lost cards. 

 

Can I use Chelsea Rewards points in part-payment? 

Season ticket holders and members with a Chelsea Rewards TeamCard can continue spending points as they do currently, which includes part-payment for some services. 

Spending points on online rewards can only be done with full point payment. 

 

Can I redeem the points I have earned through online activity in the Chelsea Megastore? 

No, Fan Club participants who have only ever earned Chelsea Rewards points through online activity can only redeem their points for online rewards. 

Season ticket holders and members with a Chelsea Rewards TeamCard can continue spending points as they do currently, including at the Chelsea Megastore (UK and Europe only). 

 

Why aren’t the points I’ve earned showing on the website? 

Points earned through your Chelsea Rewards TeamCard may take up to 48 hours to display in your online profile. 

If you were interacting with the website, it may be that you’ve reached the maximum amount of points that can be earned in a day and are therefore are unable to earn points until the next day. The maximum number of points that can be earned is subject to change. 

You can track your points through the Rewards Balance button available on your profile page in your Fan Club account. 

 

Who should I contact if I think my Chelsea Rewards points total is wrong? 

You can track your points through the Rewards Balance button on your profile page in your Fan Club account. 

Points earned through your Chelsea Rewards TeamCard may take up to 48 hours to display in your online profile. 

If you have further questions about your Chelsea Rewards balance please email websupport@chelseafc.com

 

How long do my Chelsea Rewards points last before they expire? 

Chelsea Rewards points can be collected and redeemed on a yearly cycle starting on 1 July and ending on 30 June each year. 

At the end of each year you will have until 30 September to redeem the points earned within the 12-month period, after which your Chelsea Rewards points will expire. 

The Chelsea Rewards points expiry process will not occur in 2015, instead occurring for the first time on 30 September 2016.

 

I am a hospitality customer - can I earn Chelsea Rewards points? 

Hospitality customers can create an online Fan Club account to interact with the website, earn points daily and redeem these points for exclusive rewards. 

Hospitality customers cannot link their Chelsea Rewards TeamCard to combine their accounts however. You will continue to save with their corporate discount around Stamford Bridge. 

Please contact your hospitality account manager for more information. 

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