Rewards FAQs


Find out more about our new loyalty programme!

Supporters who are part of the online Fan Club can stay close to the Blues and be rewarded with Chelsea Rewards points*.

To get involved, simply join or log into the free online Fan Club and start earning points and badges for completing online challenges.

You can then use your Chelsea Rewards points to access free exclusive content, including videos and wallpapers.

Join the Fan Club and start earning today!

*Chelsea Rewards Terms and Conditions apply 

 

What is Chelsea Rewards? 

Chelsea Rewards is a loyalty programme rewarding fans who interact with Chelsea FC. 

Chelsea Rewards allows you to earn points and badges for completing online challenges. Participants can then spend these points on exclusive rewards. 

 

How do I become part of Chelsea Rewards? 

Chelsea Rewards is open to season ticket holders, members and fans across the world and can be accessed by registering a Chelsea Fan Club account online. 

Everyone who has signed up to the Chelsea Fan Club or Fan Club with Chelsea TV in the past is automatically part of Chelsea Rewards and is able to earn and spend points. Simply log back into your account to start earning. 

 

What is the Chelsea Fan Club

The Chelsea Fan Club is an online fan hub, available to anyone with a unique email address and access to the official Chelsea FC website. In return for registering, fans can access a wide range of digital content and services. 

Those registered in the Chelsea Fan Club have access to a profile page and can earn Chelsea Rewards points and badges for completing online challenges. Participants can then spend these points on free exclusive content. 

 

How can I earn Chelsea Rewards points online? 

First, join the Chelsea Fan Club. You will start to earn points as soon as you register and can continue to earn points for returning to the site, logging in and completing actions such as liking and sharing content, or reading news and watching videos. 

These actions will change as time goes by, so be sure to check back often for new ways to earn points. 

 

What can I spend my Chelsea Rewards points on? 

Online rewards can be accessed through your Chelsea Fan Club profile page. You can redeem your points for rewards including exclusive videos, news, downloads and more. 

 

Can I use Chelsea Rewards points to purchase a Membership? 

Fan Club participants cannot use their points towards purchasing Membership. Memberships can be purchased from www.chelseafc.com/Membership and will be active within 48 hours of your purchase. 

 

Can I use my Chelsea Rewards points to access priority tickets? 

Season Ticket holders and members will continue to accumulate ticket loyalty points for attending games throughout the season. These remain separate from Chelsea Rewards points. 

Fan Club accounts are separate to Membership and do not include priority access to match tickets. 

To become a member and receive priority access to match tickets, Chelsea Magazine and an exclusive Membership pack, you can become a member at www.chelseafc.com/Membership

 

As part of the Chelsea Fan Club, will I receive a Chelsea Rewards TeamCard? 

No, Chelsea Rewards TeamCards will only be sent to season ticket holders and new members. Renewing members can continue to use their existing card, which has multi-season use. 

 

If I lose my season ticket / Membership card what do I do? 

Please contact the ticket office by email websales@chelseafc.com to request a replacement card. Please note there is a charge for lost cards. 

 

Can I redeem the points I have earned through online activity in the Chelsea Megastore? 

No, Fan Club participants who earn Chelsea Rewards points through online activity can only redeem their points for online rewards. 

 

Why aren’t the points I’ve earned showing on the website? 

If you were interacting with the website, it may be that you’ve reached the maximum amount of points that can be earned in a day and are therefore are unable to earn points until the next day. The maximum number of points that can be earned is subject to change. 

You can track your points through the Rewards Balance button available on your profile page in your Fan Club account. 

 

Who should I contact if I think my Chelsea Rewards points total is wrong? 

You can track your points through the Rewards Balance button on your profile page in your Fan Club account.  

If you have further questions about your Chelsea Rewards balance please email websupport@chelseafc.com

 

I am a hospitality customer - can I earn Chelsea Rewards points? 

Hospitality customers can create an online Fan Club account to interact with the website, earn points daily and redeem these points for exclusive rewards. 

Please contact your hospitality account manager for more information. 

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