I have placed an online booking but I have not received confirmation?

On completion of the booking, you will be sent an email confirmation immediately. Occasionally due to technical difficulties, or browser settings, the booking may fail. In this instance please call us on 0871 984 1955 or email tours@chelseafc.com - please check your 'Junk Folder' before contacting us.

I have booked and confirmed but I have not received my tickets?

When your booking is made you will be issued with a reference number, or if you have provided an email address, your confirmation will be emailed to you. You will need to bring either of these with you on the day, and your tickets will be issued on arrival.

How long does the tour take?

Chelsea Stadium Tours last for approximately one hour but access to the Museum is also included in your ticket, so you should allow yourself a two-hour visit onsite.

Is parking available?

Yes, parking is available, although it is chargeable. Parking may be limited on the days surrounding a home fixture.

Will we see any of the players?

It is possible but very unlikely. The players only tend to be at the stadium on a match day as they spend the majority of their time at our state-of-the-art training complex.

Do we have to book in advance?

We always recommend pre-booking, mainly to avoid disappointment. It is also cheaper to book in advance. We do offer walk up space for customers, we advise these customers to arrive at least 30 minutes before the start of the tour. During the busy holiday periods this may increase. Entry is guaranteed for pre-booked customers.

What times are the stadium tours?

Tours run daily at 11.00, 11.30, 12.00, 12.30, 13.00, 13.30, 14.00, 14.30 and 15.00 except when there are home matches, the day before a Champions League match or other significant events in the stadium.

Does the tour include the museum?

Yes. All tour bookings are inclusive of the museum. Museum tickets can also be bought separately.

Can I visit just the museum?

Yes. These are priced at £6 per adult, £4 per child and £5 per concession.

Where do I go to join the tour?

You will need to check in at the Tour Ticket Desk, in the Tour & Museum entrance. This is located in the South Stand, to the left of the Megastore entrance.

What are the opening hours for the museum?

10.30 - 16.30 except when there are home matches, the day before a Champions League match or other significant events in the stadium. Last entry is at 16.00.

Do you take group bookings?

We can cater for large groups of visitors. Our team of highly trained tour guides can provide entertaining yet informative tours to groups of all ages and nationalities. Please email toursgroupbookings@chelseafc.com for further details.

Is there anywhere to leave luggage or bags?

Sadly not. Due to the high level of security that we operate at Chelsea Football Club we are not in a position to look after any luggage.

Is there anywhere for us to eat within the stadium?

While the season is on there are many places available to eat in and around the stadium. However, please check for details over the close season as there can be stadium works underway. No food or drink is allowed during the tour or in the museum.

Are stadium tour tickets transferable?

Tours are always transferable, but notice must be given prior to your original tour time. Please be aware we operate a strict no refund policy and will only issue a refund if the tour is changed or cancelled by ourselves.

I am disabled, will I be able to go on a stadium tour at Stamford Bridge?

Yes. Chelsea Football Club pride ourselves on welcoming people of all different backgrounds and ability. If you require wheelchair access, you will need to inform us in advance, by calling 0871 984 1955 or email tours@chelseafc.com so we can make the necessary arrangements.

Am I able to take young children on the tour?

Yes. Young children are welcome, but be aware that there are a number of stairs that will require a buggy to be carried.

How do I get to Chelsea?

Address: Stamford Bridge, Fulham Road, London, SW6 1HS

Stamford Bridge is the most central of the London grounds and is easily accessible by tube (Fulham Broadway on the District Line) or bus (14, 211, 414) from the centre and via West Brompton train station. Parking is for residents only anywhere near the ground on matchdays, and you are strongly advised to use public transport to reach the ground.

By Car from the North, East or West
Use the M25 to take you round to Junction 15 and turn off onto the M4 towards London, follow the M4 which becomes the A4 up to Hammersmith. Stay on it over the Hammersmith Flyover and for a further 1.5 miles before turning off for Earl's Court. Go past Earl's Court Station and down the one-way system until you hit Fulham Road, turn right at the traffic lights. Go straight on for 600 yards and the ground is on your right. Parking is difficult very close to the ground so you may want to look a bit further away.

By Car from the South
Head for Wandsworth Bridge to cross the river. If using Wandsworth Bridge, cross the river and head straight up Wandsworth Bridge Road. At the junction with New King's Road, turn right and then immediately left. This will take you up to Fulham Broadway, turn right onto Fulham Road and the ground is 400 yards on your left. Parking is difficult very close to the ground so you may want to look a bit further away.

By Train
The nearest tube station is Fulham Broadway on the District Line, take a train to Earl's Court and change for Wimbledon bound trains.

TERMS AND CONDITIONS

A booking for the tour displays the customer's compliance of the Terms and Conditions below.

1) Tour tickets are not for resale and are non-refundable.
2) Customers are advised to arrive for their tour at least 15 minutes before the start time. If customers are late for the tour we will endeavour to move them onto the next available tour if possible.
3) All Tour and Museum visits are subject to change, cancellation and alteration, sometimes at short notice.
4) Chelsea FC reserves the right to cancel or reschedule your booking for the Stadium Tour and Museum, should the local licensing authority preclude access. Every effort will be made to contact the ticket holder.
5) Right of admission is entirely at Chelsea FC's discretion.
6) Refunds will not be given under any circumstances, however changes to the tour dates and times can be arranged by calling 0871 984 1955, the changes will incur no extra cost.
7) All customers must wear appropriate clothing and footwear.
8) All areas of the stadium are non-smoking.
9) Food and drink may not be consumed on the tour.
10) Personal property is the responsibility of the owner. Chelsea FC accepts no liability for any loss or damage to such property.
11) We are not able to provide storage facilities for any luggage, pushchairs or buggies on site due to security reasons.
12) Children under the age of 16 will not be admitted to the Stadium Tour and Museum unless accompanied by an adult.
13) We have facilities to welcome disabled customers on our tours. If you are a disabled customer please call in advance to make any additional arrangements necessary for your visit.
14) The Stadium Tour and Museum department reserve the right to evict any customers that fail to adhere to the rules and regulations outlined throughout the Tour and Museum.
15) In the event of unruly behaviour, Chelsea FC will have the right to eject customers who are behaving inappropriately. Chelsea Football Club operates a zero tolerance policy. Any criminal offences perpetrated onsite will be dealt with accordingly with full cooperation of the Metropolitan Police.
16) Customers are not permitted on the pitch at any time, and failure to adhere to this will result in removal from the tour.