I have placed an online booking but I have not received confirmation.

Your booking is completed immediately and confirmed at the same time. Occasionally due to technical difficulties, or browser settings, the booking may fail. In this instance please call us on 0871 984 1955 to book over the phone, or follow the walk in booking instructions.

I have booked and confirmed but I have not received my tickets?

If you have booked and received your reference number then we will be expecting you. Your tickets are sent out immediately but if they do not arrive then a booking reference is sufficient for entry. If you have booked online, then a print out acts as an E-ticket.

How long does the tour take?

Chelsea Stadium tours last for approximately one hour but you should allow yourself a two-hour visit onsite.

Is parking available?

Yes, parking is available generally but not when there is a game on.

Will we see any of the players?

It is possible but very unlikely. The players only tend to be at the stadium on a matchday as they spend the majority of their time at our state of the art training complex.

Do we have to book in advance?

Walk in space is available for customers as long as they arrive in good time for the start of their tour. We would advise no less than 30 minutes beforehand. During the busy holiday periods this may increase. Pre-booked customers will not have to queue and entry is guaranteed.

What times are the Stadium Tours?

Tours are available at 11.00, 12.00, 13.00 14.00 and 15.00 seven days a week. Except home games and the day before Champions league games.

Does the tour include the Museum?

Yes. All tour bookings are inclusive of the museum. Museum tickets can also be bought separately.

Can I visit just the Museum?

Yes. Tickets are available from the museum at £4 per child, and £6 per adult.

Where do I go to join the tour?

The tours ticket desk is situated to the left hand side of the Museum entrance.

What are the opening hours for the Museum?

10.30am - 4.30pm seven days a week. last entry at 4.00.

THE MUSEUM, AS WITH ALL STADIUM TOURS, WILL NOT BE OPERATIONAL ON ALL HOME MATCHDAYS.

Do you take group bookings?

We undertake many group tours and, when available, tours are able to be conducted in French and German. Please email tours@chelseafc.com for all details.

Is there anywhere to leave luggage or bags?

Sadly not. Due to the high level of security that we operate at Chelsea Football Club we are not in a position to look after any luggage.

Is there anywhere for us to eat within the stadium?

While the season is on there are many places available to eat in and around the stadium. However, please check for details over the close season as there can be stadium works underway. No food or drink is allowed during the tour or in the Museum.

Are stadium tour tickets transferable?

Tours are always transferable with very little notice but please be aware that we will only issue a refund when we have cancelled a tour or under exceptional circumstances.

I am disabled, will I be able to go on a stadium tour at Stamford Bridge?

Yes. Chelsea Football Club pride ourselves on welcoming people of all different backgrounds and ability. It is advisable to contact us before your tour so we can make arrangements if required.

Am I able to take young children on the tour?

Yes. Young children are welcome, but be aware that there are a number of stairs that will require a buggy to be carried.

I have a voucher, can I prebook?

Buy-a-Gift vouchers can be booked in advance at www.chelseafc.com/tours using the online instructions and also over the phone or as a walk-in guest. All other vouchers can only be used as a walk in customer following the instructions above. This includes the London Pass and all two-for-one entry schemes except those organised by our own internal departments.

How do I get to Chelsea?

Address: Stamford Bridge, Fulham Road, London, SW6 1HS

Stamford Bridge is the most central of the London grounds and is easily accessible by tube (Fulham Broadway on the District Line) or bus (14, 211, 414) from the centre and via West Brompton train station. Parking is for residents only anywhere near the ground on matchdays, and you are strongly advised to use public transport to reach the ground.

By Car from the North, East or West:

Use the M25 to take you round to Junction 15 and turn off onto the M4 towards London, follow the M4 which becomes the A4 up to Hammersmith. Stay on it over the Hammersmith Flyover and for a further 1.5 miles before turning off for Earl's Court. Go past Earl's Court Station and down the one-way system until you hit Fulham Road, turn right at the traffic lights. Go straight on for 600 yards and the ground is on your right. Parking is difficult very close to the ground so you may want to look a bit further away.

By Car from the South:

Head for Wandsworth Bridge to cross the river. If using Wandsworth Bridge, cross the river and head straight up Wandsworth Bridge Road. At the junction with New King's Road, turn right and then immediately left. This will take you up to Fulham Broadway, turn right onto Fulham Road and the ground is 400 yards on your left. Parking is difficult very close to the ground so you may want to look a bit further away.

By Train

The nearest tube station is Fulham Broadway on the District Line, take a train to Earl's Court and change for Wimbledon bound trains.

THE MUSEUM, AS WITH ALL STADIUM TOURS, WILL NOT BE OPERATIONAL ON ALL HOME MATCHDAYS

• Please arrive no later than 30 minutes prior to your tour time and come to the ticket desk to the left hand side of the Megastore
• Legend tours only take place on specially advertised dates, contact the tours department to find out the next one
• Tours are subject to cancellation at very short notice
• Times of tours subject to alteration
• Any promotion offered is solely applicable for pre-booked tours - unless otherwise stated
• All promotions run independently and no promotion can be claimed at the same time as another
• Please note that website bookings can take up to 72 hours to be confirmed
• Should we feel that certain dress is inappropriate, we will refuse the right to conduct the tour
• We do not accept any liability whatsoever for loss or damage to property or injury to persons unless we are negligent. Any property brought to the party is done so at your own risk
• Children under the age of 14 must be accompanied by an adult

You are responsible for your behaviour. If at any time during the tour, we believe that behaviour is unacceptable, likely to cause damage or injury, we are at liberty to terminate proceedings without compensation.

Some examples of such behaviour, but not a comprehensive list are as follows:

- Drunken or unacceptable behaviour
- The use of drugs anywhere onsite
- Any acts likely to cause damage or injury anywhere onsite
- Threatening, disrespectful or violent behaviour anywhere onsite
- Any illegal acts such as stealing or fraudulent behaviour

Such events are a rarity and Chelsea Football Club operates a zero tolerance policy. Any criminal offences perpetrated onsite will be dealt with accordingly with full cooperation of the Metropolitan Police.