To contact the club by email or telephone please first select a department from the list above.


For a complete list of Frequently Asked Questions for each department, please choose an area from the drop down above to see them all.   A selection of the most commonly asked questions across all departments is shown below...

Frequently Asked Questions (most common)


Unfortunately this not a service we offer the public. Training sessions are held in private.


During the match, you can TEXT 07894 937 793.

After the match, you can CALL 020 7386 3355.

You can also download the Kick It Out app.


Unfortunately it is not possible for the club to provide signed merchandise for fans. Only charity requests would be considered for signed merchandise


Chelsea is happy to consider requests for signed merchandise for registered charities however due to the overwhelming demand we regret that it is not possible for the club to meet all these requests.

>> click here to fill in the online application form

If it is not a registered charity applying, but you are applying on behalf of a charity you may need to supply a covering letter from the charity in question.

If applying via email the club will try to respond within 5 working days.

If applying via post it could take up to 28 days for response.

Application must be sent in writing to

Charity Requests 
The Foundation 
Cobham Training Ground 
64 Stoke Road 
Stoke D’Abernon 
KT11 3PT 

Sadly due to similar demands we cannot provide signed merchandise for fans or for fans to send merchandise for players to sign.

The club work with an official charitable partner - Plan International. We regret that most of our resources are given to this charity, however we will try and offer our support to other charitable organizations when we can.


There is a restriction on various items which stewards will not allow into the stadium. Cameras generally are fine EXCEPT for professional ones. Selfie sticks are not allowed. You will not be able to take into the ground: - glasses - bottles – drink cans – gas canisters – fireworks – flag poles – darts – knives – tools – umbrellas


Season tickets are sold out for the 2014/15 season. Should season tickets become available for next season they will be sold to members on a loyalty point basis from the previous season.


Valid tickets for Chelsea matches should only be sold at the face value shown on the ticket. If you pay more than the face value or have bought the ticket from a tout or an online ticket agency your ticket will be invalid and you are likely to be refused entry or ejected from the stadium.

However, if you send details of the tickets to the matter will be investigated. The unauthorised sale of football tickets is a criminal offence under UK law.


Please click on the link The Dangers of Ticket Touting for more information on how Chelsea Football Club tackles the problem of the illegal sale of tickets and why supporters should avoid touts.  


The stadium is a no smoking area – complying with the law, this means that the public are not allowed to smoke anywhere once they have entered the stadium. A no re-admittance policy applies so if a member of the public leaves to smoke they will NOT be re-admitted.


The club does not accept ad-hoc applications but only in response to specific vacancies.  You will need to look at our vacancies page to see if there are currently any jobs available to be applied for and if you have the necessary qualifications.



If you have a lot of luggage then you may be able to leave it with the concierge at the hotel who will keep it with them for the duration of the game.  Please note this is only for big luggage, i.e/ suitcases, and space is limited so cannot be guaranteed.

For hand held luggage you should be fine taking it into the ground although please be aware that it may get searched.


unfortuanatly we do not have a service to scatter ashes.


Is there any other service you can offer?

We do have a memorial wall for memorial plaques.  The Memorial wall is situated inside the stadium on the south lower concourse.  There is no charge for this service.


You can log feedback or make a complaint in the following two ways:


Either by email to or send a letter to: Customer Service, 
Chelsea Football Club, 
Stamford Bridge, 
Fulham Road, 


Once the letter or email has arrived with our Customer Service Co-ordinator a confirmation email will be sent to the customer within 48 hours to confirm the complaint has been logged and a reference number will be given. The logged complaint will then be passed to the relevant department to be dealt with direct with the customer.

Chelsea will use its best endeavours to respond to a written complaint within 14 days from receipt of the complaint. If it is felt the complaint cannot be resolved within that time, an acknowledgement of the communication will be made as an interim measure.


We have 5 spaces for Disabled Fans (can be our members or visiting club’s disabled persons). Those people who have been allocated a space must be here at least 2hours before kick off.

To reserve a disabled parking space please call 0871 984 1955 and ask to speak to the Disabled Parking Officer or click here (add link to web enquiries) to email your request putting it for the attention of the Disabled Parking Officer.

If you are not lucky enough reserve one of our limited disabled match day parking spaces we recommend that you arrange to be dropped off at Stamford Bridge at least 2 hours before kick off.


Please email your request through to:


Big screen messages are available for all Premiership, FA Cup and Capital One Cup home games and are not available for UEFA Champions League games. Messages should be a maximum of 20 words and will appear on the Big Screens for approx 2 mins whilst being read out. We must have the messages no later than 48 hours before a match.

To request a big screen message please email with following information –

















  • Customer’s name
  • Message of up to 20 words
  • Membership/ST number
  • Contact Number/Email address .


    NB: All big screen messages are subject to availability.


















    There is no parking on site on a matchday. The nearest parking will be Fulham Broadway station (although this closes to all traffic 2hours and 30 mins prior to any kick off) or the Chelsea and Westminster Hospital car park.


    It is The Liquidator by Harry J Allstars.

    Getting to Stamford Bridge

    Fulham Road
    SW6 1HS


    The nearest tube station is Fulham Broadway on the District Line.  Take a train to Earls Court and change for Wimbledon-bound trains. There are two Overground stations near to Stamford Bridge, the closest being West Brompton. The second station, which is about a 15-minute walk from the stadium, is Imperial Wharf station. These are both on a direct line to Clapham Junction station amongst others.

    There are two bus stops outside Stamford Bridge on the Fulham Road. Fans can get to the stadium using the number 14, 211 and 414 buses.

    River Boats run Monday to Friday. The closest pier to Stamford Bridge is Chelsea Harbour. Boats that stop at this pier run between Putney Pier and Blackfriars Pier. The latest eastbound boat arrives at Chelsea Harbour around 6.20pm. The latest westbound boat arrives at 7.35pm.

    There is a cycle shed made available for cyclists at Stamford Bridge.  Note this can get crowded on a match day so you are advised to arrive early.  You will also be asked by the police to walk with your bike the last section of Fulham Road when there are matchday crowds on the road.

    Stamford Bridge is on the Fulham Road and is accessible on foot from all directions - a map would be advised for those not familiar with the area.

    There is no coach parking on matchdays at Stamford Bridge and only by prior appointment on non-matchdays.  

    On matchdays coaches typically park on Imperial Road to the south of the stadium.

    Fans are advised NOT to drive to Stamford Bridge due to resident parking restrictions in the area around the stadium, especially on matchdays.


    Driving from The North, East or West:

    Use the M25 to Junction 15 and turn off onto the M4 towards London. Follow the M4 which becomes the A4 up to Hammersmith. Go over the Hammersmith Flyover and a further 1.5 miles before turning off for Earls Court. Go past Earls Court station and across Old Brompton Road, eventually reaching Fulham Road. Turn right at the traffic lights. After 600 yards, the ground is on the right. Parking is difficult very close to the ground. 


    Driving from The South:

    Cross the river at Wandsworth Bridge and head up Wandsworth Bridge Road. At the junction with New King's Road, turn right and then immediately left. This will take you up to Fulham Broadway. Turn right onto Fulham Road and the ground is 400 yards on the left. Parking is difficult very close to the ground. 

    A paid underground car park is available on non-matchdays only.


    + - Accessibility Info