DISABLED SUPPORTERS FAQ

What are the contact details for the disability office?

Direct Line: 020 7915 1950
Email: disability@chelseafc.com
Fax No: 020 7565 1462

 

What are the opening times for the disability office?

Monday to Friday     9am - 5pm
Non-Matchday Saturdays     Closed
Non-Matchday Sundays    Closed
Matchday (3pm kick off)      10am  - kick off
Matchday Saturdays (5.15/5.30pm kick off) 12pm -  kick off
Matchday Sundays (4pm kick off)    12pm -  kick off
Midweek matches (7:45/8pm kick off)    9am  -  kick off

 

How can I become a disabled supporter member?

To apply for disabled supporter membership please either request by email with your full name and address to disability@chelseafc.com or call the disability direct line 020 7915 1950 to request an application form.

To qualify for disabled supporter membership Chelsea FC reserves the right to request proof of disability. All applicants must include proof of disability with their application.

Such proof shall include one of the following:

• Receipt of the middle or higher rate of the Disability Living Allowance (mobility or care component).

• Receipt of either the Severe Disablement Allowance or Attendance Allowance.

• A specialist personal letter from the hospital to confirm that the person is in receipt of support services.


N.B. receipt of an Orange/Blue badge will not be considered sufficient proof of disability for a disabled ticket under the Ticketing Policies and Club Schemes for disabled members, season 2012-2013.

 

Do Season Ticket holder/members have to renewal seasonally?

Both season ticket holders and members have to renew each season as this is not an automatic renewal. Renewal forms will be sent to the season ticket holder/member to reapply. Proof of disability will need to be re-submitted with each application.

 

How can I get a disabled supporter ticket?

Disabled supporter tickets are only available to registered disabled members of Chelsea. Rota members will automatically receive tickets when it's their turn on the rota. Match members can apply 42 days before a game via fax, email, post or personal callers. Application forms are available online or can be sent out to members who don't have access to the internet or fax.

If matches go to general sale, disabled supporters would still need to provide proof of disability to purchase tickets (subject to availability).

 

How much does a disabled supporter ticket cost?

Depending on which membership you hold, rota members get free tickets when it's their turn on the rota.

Match members pay £51 for category B, £56 for category A or £64 for category AA in the West Stand lower tier; £36 for category B, £41 for category A or £45 for category AA for adults, £15.50 for category B and category A or £17 for category AA for juveniles/seniors in the East Stand lower tier family section (or relevant price advertised for cup games) for their tickets and their PA ticket is free of charge. Please note that all tickets are subject to an administrative fee of £1.50 per ticket.

 

Is there a loyalty point scheme to apply for tickets?

Matches home and away verses Arsenal, Manchester City, Manchester United, Liverpool and Tottenham Hotspur will be sold on loyalty points. Chelsea FC reserves the right to apply the loyalty point scheme when considering applications for disabled supporter tickets to any fixture, if required.

 

How can members pay for their tickets?

Members can pay by Visa, MasterCard, Maestro, American Express or postal order. Cash payments are also accepted at the ticket office from personal callers only (excluding general sale).

 

Can disabled supporters apply for away tickets?

Yes. Our registered disabled supporter season ticket holders and members can apply for away tickets subject to allocation supplied by the away club. Details of allocation, price, application date and form can be found on this website in Disabled Supporters Tickets.

 

Can a PA attend if the disabled supporter is not attending?

A PA can only attend using the PA ticket with the disabled supporter present. If the disabled supporter season ticket holder/member is not attending they will need to contact the disability department. Subject to availability and loyalty points, the PA may be able to purchase the ticket.

 

Does Chelsea have disabled supporters parking at the ground?

We have a private car park for the sole use of our guests and visitors to the Chelsea Football Club complex at Stamford Bridge. There are parking spaces for visitors in the underground car park (tariffs below) and disabled parking spaces (2hrs short term only) available next to the Millennium Hotel.

We operate primarily on a first-come-first serve basis due to the nature of the site, however should you require one of the disabled parking spaces there is no pre-booking for disabled parking on non-matchdays and are available for short term (2hrs max) disabled parking only.

We have five accessible pre-book only parking bays (not all located at the stadium) for match days on a first come first served basis. To book please call 020 7915 1950. Please note bookings will only be taken from approximately 28 days prior to the match date depending on which day the match falls.

For parking around Hammersmith and Fulham, visit their website Hammersmith & Fulham Council parking. Please note that Hammersmith & Fulham Council have some disabled bays that have been designated for use by specific individuals. Such bays are individually numbered - a vehicle parking in such bay must clearly display a valid disabled permit which is specific to that bay. Blue badges are NOT valid in these bays.

For all disabled parking on matchdays and non-matchdays your Blue Badge will be required to be displayed.

Please click here to view a schedule of when parking can be booked or please email disability@chelseafc.com to request a copy.

 

Do we have a drop-off point for disabled supporters?

We have a disability drop-off and pick-up point, situated by the main entrance Stamford Gate. These facilities are steward-controlled on match days. Please note that Fulham Road closes to traffic. This can be up to 2 ½ hours prior to the match and is closed again following half time. The road can also remain closed for up to 2 hours post match. Please also note on some occasions the road can also remain closed for the duration of the match. Therefore there will be no access to Fulham Road for any vehicles during the road closure, once closure has been enforced.

 

Are there ear pieces for visually-impaired supporters?

We do have ear pieces available all for visually-impaired supporters at the ground. This will need to be pre-arranged either by emailing disability@chelseafc.com with your name, membership number and seat details for the match you are attending, or contact the disability line 020 7915 1950

 

Are disabled toilets fitted with radar keys?

All disabled toilets are fitted with radar keys on the recommendation of our fans with disabilities. We recommend that all fans use their own keys as the stewards may not be present at all times.

 

Is there signage for disabled supporters' entrances?

All of disabled supporters' entrances have signage.

 

How can a disabled supporter raise any points they would like addressed with Chelsea FC?

We have our CDSA (Chelsea Disabled Supporters Association) committee that is made up of season tickets holders, match members and Rota members both ambulant and non ambulant to represent our fans with disabilities. We hold two to three meetings a season at Chelsea FC and the committee members to go through any points that fans want addressed. Click on this link for the CDSA website. In addition, this is the link to Level Playing Field.