Ticket Policies & Forms to Download

This section contains general details on tickets for games plus downloadable forms and policy documents.


Forms to Download

General Policies

General Sale Tickets

Match tickets sold on general sale for all Barclays Premier League home matches or UEFA Champions League home games will be sold at a £5 price increase (adults) and £2.50 price increase (juveniles/senior citizens) on the members' admission price, subject to availability. No cash payments will be accepted at the ticket office for general sales.


Methods of Payment

We currently accept the following methods of payment:

Ticket office: Visa, MasterCard, Maestro, American Express and Electron Cards

Online sales : Visa, MasterCard, American Express

Cash payments are also accepted at the ticket office from personal callers only.  No cash payments will be accepted at the ticket office for general sales.


Internet, telephone and ticket office purchasing

Tickets may be purchased by season ticket holders/members at the ticket office, via telephone on 0871 984 1905* and through this website.

All home and away games will go on sale online at 7am (UK time).

All home and away games will go on sale at the ticket office and via telesales at 9.15am  (UK time).

Ninety-five per cent of tickets for each game will be sold online and five per cent will be sold to personal callers at the ticket office/telesales.

Chelsea FC  reserve the right to alter this split of tickets at any time. 

Subject to availability, the general public will be able to purchase tickets from the ticket office and via this website.


*calls to the above 0871 number will cost you 13p per minute plus your phone company’s access charge.


Matchday ticket administrative fee

All matchday ticket card transactions will be subject to a £1.50 per ticket administration fee per ticket.


Family Enclosure

Please note, we do not serve alcohol in the Family Enclosure.


Policy Documents to Download


New European away match ticket procedure

With the weekend result guaranteeing Chelsea participation in next season’s Champions League competition, planning can begin and there is to be a change to the procedure for the distribution of match tickets for our supporters travelling to away matches in Europe.

The policy for the selling of tickets will not change but in future the intention is to have a collection point for the tickets in the city or town where the match is taking place. Previously it has been the Stamford Bridge ticket office.

Under UEFA’s competition regulations, clubs are responsible for the allocation and distribution of match tickets and ultimately for the conduct of their supporters in and close to the stadium. Clubs also have to keep records of the names and addresses of all ticket holders. Events in Paris this year have reinforced the importance of our existing policy of controlling who has access to match tickets for away European games, and ultimately act as ambassadors for the club.

Further details of the new procedure will be announced when tickets for next season’s Champions League campaign go on sale, including instructions as to how tickets can be collected on production of a passport and the location of the collection point.

Chelsea Football Club’s ticket policies are constantly under review.