WHAT TICKETS AND MATCHES ARE ON SALE?
CAN I PURCHASE A TICKET THROUGH THIS WEBSITE WHEN A MATCH GOES ON GENERAL SALE?
Yes. Visit the Buy Tickets page and see which matches have a 'BUY NOW' button next to the General Sale option. Or alternatively you can book on 0371 811 1905. Please note, 03 numbers are charged at the same rate as local and national rate calls. All these tickets are subject to availability 14 days before the scheduled game.
CAN SUPPORTERS APPLY FOR AWAY TICKETS?
Season ticket holders & Members can apply for away tickets subject to allocation. The allocation will be split where 60% will go to season ticket holders and the remaining 40% will go to members.
WHERE IS THE FAMILY SECTION LOCATED?
The Family Section is located in the East Lower stand.
WHAT ARE THE AGE LIMITS FOR JUNIOR AND SENIOR CITIZENS?
Juniors are aged under 20 and senior citizens aged 65 or over. Anyone who, on 31 July 2021, is under the age of 20 qualifies as a Junior and anyone 65 or over qualifies as a Senior.
CAN A JUVENILE AGED UNDER 14 ATTEND A FIXTURE?
Juveniles under the age of 14 will NOT be permitted entry unless accompanied by a person over 18 years.
CAN A TICKET BE UPGRADED TO AN ADULT OR DOWNGRADED TO A CHILD OR SENIOR?
HOW MANY TICKETS AS A MAXIMUM CAN I PURCHASE ON GENERAL SALE FOR A GAME?
A maximum of four tickets per person are available when matches go on general sale.
HOW CAN I BOOK TWO SEATS TOGETHER IN ONE TRANSACTION?
You can purchase tickets together in one transaction using a service called friends and family. In order to add someone to your friends and family list, you will first need to make sure the person you are adding is an active member who has logged in to their account previously.
Once you have checked this, log in to your online account and click on ‘my account/friends and family’. On the next page, you will be taken to your account info page where you will need to select the friends and family option.
On this section there are two separate lists. The top one are members you can purchase for, and the bottom one are members that are able to purchase for you.
Click ‘Add Member’ to the list you require and then enter the required details in the empty boxes: season ticket/member number, last name and postal code. This will complete the process and you will see the member on your list.
You can then purchase tickets online by assigning each ticket to a member in the same transaction just before the payment page.
Please note that only a maximum of four tickets are allowed to be purchased in one transaction.
If you require any further assistance then please do not hesitate to contact the ticket office either via email (email@example.com) or by phone on 0371 811 1905, 03 numbers are charged at the same rate as local and national rate calls.
HOW MUCH DOES A SUPPORTERS TICKET COST?
HOW CAN SUPPORTERS PAY FOR THEIR TICKETS?
Members can pay by Visa, MasterCard, and American Express. Please note, Stamford Bridge is now a cashless stadium.
DOES CHELSEA FC HAVE A LOYALTY POINT SCHEME TO APPLY FOR TICKETS?
CAN I GET A REFUND ON HOME TICKETS I HAVE PURCHASED FOR A GAME?
Should you require a refund for a home fixture at Stamford Bridge, please make contact with the ticket office requesting a refund no later than 48 hours before the fixture. This must be a written request from the supporter and providing the confirmation of the fixture they wish to have refunded.
Please be advised that we cannot refund tickets purchased on the ticket exchange.
DO YOU OFFER A TICKET EXCHANGE IF I WANT TO SELL MY TICKET?
HOW CAN I PURCHASE A SEASON TICKET?
HOW CAN I PURCHASE A MEMBERSHIP?
CAN I BUY TICKETS IN ADVANCE FOR A MATCH AS A GIFT?
It is not possible to order tickets any earlier than the dates stated on the ticket availability page. Alternatively, you can contact the Millennium and Copthorne Hotel or the match day hospitality team for information on match day packages they provide.
WHERE CAN I FIND A STADIUM PLAN OF STAMFORD BRIDGE SO I CAN SEE WHERE MY TICKETS ARE IN THE GROUND?
WHERE CAN I FIND THE FULL TERMS AND CONDITIONS FOR PURCHASING TICKETS/YOUR TICKETING POLICY?
CAN SOMEONE OTHER THAN THE REGISTERED SEASON TICKET HOLDER OR MEMBER PICK UP A DUPLICATE TICKET FOR A MATCH?
Should a season ticket holder or member wish to allow for a fellow supporter to come and collect a duplicate on their behalf, the season ticket holder or member must contact us by email at firstname.lastname@example.org to state who they would like to collect the ticket. The named supporter would need to attend with photo ID in order to collect the matchday ticket. Please note, if the named supporter is collecting a ticket which has been lost or damaged, there will be a duplicate cost of £5.
HOW DO I REPORT ILLEGAL TOUTING?
Valid tickets for Chelsea matches should only be sold at the face value shown on the ticket. If you pay more than the face value or have bought the ticket from a tout or an online ticket agency your ticket will be invalid and you are likely to be refused entry or ejected from the stadium. However, if you send details of the tickets to email@example.com the matter will be investigated. The unauthorised sale of football tickets is a criminal offence under UK law.
HOW DO I FIND OUT MORE ABOUT TICKET TOUTING?
I OWN TWO OR MORE SEASON TICKETS IN MY NAME, HOW MANY UEFA AWAY TICKETS CAN I PURCHASE?
Season ticket holders who hold two or more season tickets in one name can only purchase one UEFA away match ticket.
CAN I CHANGE THE NAME ON AN UEFA AWAY TICKET PURCHASE?
Request for name transfers on ticket purchases will NOT be accepted by the ticket office.
MY SEASON TICKET IS IN A BUSINESS NAME, CAN I PURCHASE AN UEFA AWAY TICKET?
Season tickets held in a business name (as determined by the club) cannot purchase tickets for UEFA away matches.
WHEN IS THE TICKET OFFICE OPEN?
WHEN WILL RAIL SEATING BE INSTALLED?
During the summer of 2021 we will install rail seating in the Matthew Harding Lower, Shed End Upper and Shed End Lower tier.
WILL CAPACITY INCREASE WITH THE INSTALLATION OF RAIL SEATING?
The capacity will reduce by over 500 seats with the installation of rail seating.
WHY ARE YOU INSTALLING RAIL SEATING?
Rail seating will improve supporters' safety when attending matches in these areas.
WILL I BE ABLE TO STAND?
The current legislation states that standing is still prohibited.
WHAT HAPPENS IF THE LEGISLATION CHANGES AND STANDING IS ALLOWED?
Whilst there is no indication as to when or if a change in legislation may occur, we have taken the decision to install these seats over this summer to future-proof us against any changes that occur.
IF I HAVE A HAVE A SEASON TICKET IN ONE OF THE AREAS WHERE RAIL SEATING IS BEING INSTALLED, CAN I MOVE SEATS?
Yes, when season ticket applications open, you will be able to request a seat move to an alternative location.
I HAVE A SEASON TICKET IN AN AREA WHERE RAIL SEATING IS NOT BEING INSTALLED, CAN I MOVE SEATS?
Yes, when season ticket applications open, you will be able to request a seat move to one of these areas.
WILL I BE ALLOCATED A SEAT OR CAN I JUST SIT ANYWHERE?
Tickets will be allocated with a dedicated seat number and supporters will remain in this location throughout the match.