Ticket Office FAQs

To see what games are on sale and when you can purchase tickets, visit the on sale dates page. 

Yes. Visit the Buy Tickets page and see which games have a 'BUY NOW' button next to the General Sale option. Or alternatively you can book on 0371 811 1905. Please note, 03 numbers are charged at the same rate as local and national rate calls.

All these tickets are subject to availability 14 days before the scheduled game.

The Family Centre is located in the East Lower stand. 

Visit the Loyalty Points information page for full details. 

A map of our Stadium Plan can be found on the Ticket Information section. 

Season tickets for the 2019/20 season are sold out. 

To see coach availability and to book you need to visit the Thomas Cook website or you can call 0844 800 9900.

Yes, there is an in-house ticket exchange for this season, visit the Ticket Exchange page for more details.

It is not possible to order tickets any earlier than the dates stated on the ticket availability page.

Alternatively, you can contact the Millennium and Copthorne Hotel or the match day hospitality team for information on match day packages they provide.

You can download a copy of the terms & conditions and other related documents by visiting the Polices & Forms section.

Unfortunately, the club does not offer upgrades or downgrades as per the Ticketing policy. 

Juniors are aged under 20 or senior citizens aged 65 or over.

Anyone who, on 31 July 2019, is under the age of 20 qualifies as a Junior and anyone over the age of 65 qualifies as a Senior.

A maximum of four tickets per person is available when matches go on general sale.

In order to receive a refund for home tickets, they must be returned and received by Chelsea FC no less than 48 hours before the match is due to be played. If we receive the ticket(s) after this date then we will not be able to issue a refund.

Please be advised that we cannot refund tickets purchased on the Ticket Exchange. 

Please note that we need the physical tickets back in order to issue a refund.

A covering letter must be attached with your membership and contact number, full name and address on and once the ticket(s) are received at the below address your refund will be processed.

We advise you to return the ticket(s) using Royal Mail special delivery as we will not be liable for any failure in the postal service. 

Our address is provided below:

PO BOX 21805

Stamford Bridge

Fulham Road

London

SW6 1HS

This is covered in the Ticketing policy document

Valid tickets for Chelsea matches should only be sold at the face value shown on the ticket.

If you pay more than the face value or have bought the ticket from a tout or an online ticket agency your ticket will be invalid and you are likely to be refused entry or ejected from the stadium.

However, if you send details of the tickets to toutinfo@chelseafc.com the matter will be investigated. The unauthorised sale of football tickets is a criminal offence under UK law.

Please click on the link The Dangers of Ticket Touting for more information on how Chelsea Football Club tackles the problem of the illegal sale of tickets and why supporters should avoid touts.  

Juveniles under the age of 14 will NOT be permitted entry unless accompanied by a person over 18 years.

You can purchase tickets together in one transaction using a service called friends and family.

In order to add someone to your friends and family list, you will first need to make sure the person you are adding is an active member who has logged in to their account previously.

Once you have checked this, log in to your online account and click on ‘my account/friends and family’ situated on the menu bar beneath the Chelsea FC logo.

On the next page, you will be taken to your account info page and on the left-hand side you will see a list of options, one of which will be ‘friends and family’.  

You will notice two separate lists. The top one are members you can purchase for, and the bottom one should be members that are able to purchase for you.

Click ‘Add Member’ to the list you require and then enter the required details in the empty boxes: season ticket/member number, last name and postal code.

This will complete the process and you will see the member on your list.

You can then purchase tickets online by assigning each ticket to a member in the same transaction just before the payment page.

If you require any further assistance then please do not hesitate to contact the ticket office either via email (tickets@chelseafc.com) or by phone on 0371 811 1905, 03 numbers are charged at the same rate as local and national rate calls.

Season ticket holders who hold two or more season tickets in one name can only purchase one UEFA away match ticket.

Request for name transfers on ticket purchases will NOT be accepted by the ticket office. 

Season tickets held in a business name (as determined by the club) cannot purchase tickets for UEFA away matches.