Ticket Office FAQs

You have various ways in which you can sign up for our membership with Chelsea Football Club. You can visit us at the ticket office, contact us through the ticket sales line or you can purchase online through the main website. Visit the membership section for all the information you would require. 

Prices for membership start from £20 for Juniors and form £28 for Adults. The price of the membership depends on the tier of membership you purchase. Please note that all membership tiers provide you with the same ticket access. For more information on membership prices, please visit the membership section of the website. 

Memberships take a minimum of 48 hours to activate and 72 hours via the ticket exchange.

If applicable to your tier of membership, your membership pack will be sent out from October onwards. This can take up to 28 days to reach you in the post.

A membership card will be sent out to our members via Royal Mail within 28 days of purchase. Your card will have your name and membership number printed on it. You will not receive a membership card if you are renewing your membership.

You can change your address by logging in to your online account https://mytickets.tickets.com/buy here and going to your account info page.

Then select ‘My Account/Friends and Family’.

You can then amend your contact details (address, email address and telephone number) then click ‘Save Changes’ at the bottom. This will then update on your account as well as our database.

The ticket office can only change your address if you provide us with proof of your new address.

This can be an official letter from your utility provider, bank/building society, doctor or a department of local government.

You can email this document to tickets@chelseafc.com informing us you would like to update your address, with your season ticket/membership number.

Alternatively, you can post a copy of the document to the below address with your season ticket/membership number informing us you would like you update your address.

PO BOX 21805

Chelsea Football Club

Stamford Bridge

Fulham Road

London

SW6 1HS

To apply for a disabled supporters membership please email access@chelseafc.com with your full name and address, or telephone 0371 811 2012 (UK) / +44207 915 1950 (international) to request an application form.

Chelsea FC reserves the right to request proof of disability valid within the last year from the date of application, and all applicants must include proof of disability with their application.

·       Receipt of the middle or higher rate of the Disability Living Allowance (mobility or care component)

·       Receipt of the standard or enhanced rate of daily living component of the Personal Independence Payment

·       Receipt of the enhanced rate of the mobility component of the Personal Independence Payment

·       Receipt of the Severe Disablement Allowance, the Employment and Support Allowance or the Attendance Allowance

·       A specialist personal letter from the hospital to confirm that the person is in receipt of support services

Please note that receipt of an Orange/Blue badge will not be considered sufficient proof of disability for a match ticket under the Ticketing Policies and Club Schemes for disabled members.  

Please click here to register an interest to become a member.

Disabled supporters can apply for disabled membership please click here to download an application form.

Once you have complete the form you can email to access@chelseafc.com with a copy of your valid proof of disability.

Disabled Season Ticket holders and Membership receive a Personal assistant (PA) ticket free of charge.

For disabled Membership prices please click here.

Season ticket holders and members need to renew on a seasonal basis, as this is not automatically done. Renewal forms will be sent out at the end of the season to accessible season ticket holders and members and proof of disability is required with each application.

If you do not receive a renewal form, then please contact the disability office on 0371 811 2012 9UK) / +44 207 915 1950 (international) or by emailing access@chelseafc.com.

For disabled tickets selling information for season ticket holders and members, please click here

For match ticket prices, please click here.

If matches go to general sale, disabled supporters will be required to provide proof of disability and they will receive a PA ticket.

Non-ambulant (wheelchair) positions for home supporters are located:

East Lower North & South Elevated Platform – Platforms are located at the back of the East Lower seating area.

East Lower North Front - Pitch side

West Stand Lower Front - Pitch side

South Stand Lower Elevated Platform - Platform are located at the back of the South Stand seating area.

Mathew Harding Upper Elevated Platform – Platform is located at the front of the Matthew Harding Upper, via lift access.

Non-ambulant (wheelchair) positions for away supporters are located:

South Stand Lower Elevated Platform - Platforms are located at the back of the South Stand away supporters seating area.

Disabled season ticket holders/members can apply for away ticket subject to allocation. The allocation will be spilt, 60% will go to season ticket holders and the remaining 40%

Loyalty points will be applicable if the away fixture is sold on loyalty points. 

Members can pay by Visa, MasterCard, and American Express. Please note, Stamford Bridge is now a cashless stadium.

We have 9 accessible blue badge pre-booked parking bays for match days; these are allocated at Stamford Bridge, Stamford Bridge Underground (lift access to Copthorne Hotel) or Fulham Broadway underground car park (lift access is available to the shopping centre)

Bookings will be taken from 4 weeks prior to match subject to cup draws, a schedule of booking dates can be found please click here. These spaces are on a first come first served bases for home or away supporters. To book please call 0371 811 2012 (UK) / +44207 915 1950 (international)

For parking around Stamford Bridge and the surrounding area we recommend you visit Hammersmith and Fulham Council website. Please note that Hammersmith & Fulham Council have some disabled bays that have been designated for use by specific individuals. Such bays are individually numbered - a vehicle parking in such a bay must clearly display a valid disabled permit which is specific to that bay. Blue badges are NOT valid in these bays.

We have a drop off and pick up point. This is situated by the main entrance at Stamford Gate. This facility is steward controlled on match days. 

All accessible parking and the drop off point are subject to road closures

Stamford Bridge/Stamford Bridge Underground and the drop off point can be closed to traffic up to 2 hours prior to the match and will close again following half time. The road can also remain closed for up to 1 ½ hours post-match.

Fulham Broadway. You will need to arrive NO LATER than 2 hours 45 minutes prior to kick-off as Fulham Broadway Car Park closes with NO vehicle access into the car park once closed, this is due to pedestrian access for the underground. 

The car park will also close no later than 20 minutes prior to the final whistle and remain closed after the match, this will be subject to the road closure restrictions that can last up to 1 ½ hours post-match.

On some occasions the road can remain closed for the duration of the match.

There will be no access to Fulham Road for any vehicles during the times when road closures are enforced.

Fulham Broadway tube station does have lift access to the station entrance located in the shopping centre. There are also manual boarding ramps to improve access for non-ambulant (wheelchair users) on and off the tube. For full travel details we recommend that you visit www.tfl.gov.uk. 

There are two accessible toilets in the Copthorne hotel, these are available match and non-matchday. 

For our blind and visually impaired supporters we offer complimentary earpieces for matchday commentary, which uses the Chelsea TV radio commentary feed.

These are available from the ticket office or main reception both located on the South stand or you can email access@chelseafc.com with your name, seat details and the match you are attending so a steward can deliver an earpiece to you.

All accessible toilets are fitted with radar keys. Stewards carry keys but we recommend that supporters requiring access to these facilities should carry their own.

There are several lifts available across the stadium to be used on a match day. These are in all stands of the stadium. For supporters who require lift access, please email access@chelseafc.com providing your name, season ticket/membership number, match and seat details. 

Accessible supporters’ entrances will have signage displayed. Accessible entrances are identified on the stadium maps situated around the stadium.

A fully equipped changing place toilet is located at the North end of the East Lower concourse, please note this is a home supporters’ area. Access is by Radar Key and is supervised by stewards. For access during the match please liaise with the stewards. 

We have adopted the Hidden Disability Sunflower Lanyard Scheme.

A Hidden Disability Sunflower Lanyard discreetly lets us know you have a hidden disability and may appreciate a little extra help when visiting Chelsea FC. 

You can easily pick one up from the main club reception and ticket office located in the Shed End (South Stand). Alternatively, you can contact us at access@chelseafc.com and we will post one to your home.

We have a home and away matchday information guide and an access guide. These provide information you may need to know for your visit to Chelsea FC, please click here to access the guides.    

We have our CDSA (Chelsea Disabled Supporters Association) committee that is made up of season ticket holders and members that represent our supporters with disabilities. We hold 2-3 meetings a season at Chelsea FC with the CDSA committee members. If you wish to communicate with one of the CDSA committee, please click here .

Friends and Family tickets can be purchased at the same time as the Disabled tickets are purchased. All seats are subject to availability and Loyalty Point requirements where applicable.

To see what games are on sale and when you can purchase tickets, visit the buy tickets page

All Chelsea FC Women home matches are played at Kingsmeadow, Kingston Road, Kington Upon Thames, KT1 3PB.

The Kingsmeadow Ticket Office is open 90 minutes prior to kick off.

Supporters will be sent a home match ticket 18 days before the game is played. If you are purchasing on a matchday, you will be issued with a paper ticket.

For match ticket prices, please click here.

There is no limit to the amount of tickets that can be purchased for a Chelsea FC Womens fixture.

Supporters can pay by Visa, MasterCard, and American Express. Please note, Kingsmeadow is a cashless stadium.

The South and East stands are for standing. The North and West stands are seated areas. All areas are unreserved.

Free matchday parking is available on the day subject to availability.

You do not earn loyalty points for Chelsea FC Women fixtures.

Chelsea FC Women Season Ticket Holders who DO NOT bring their season ticket pass with them on matchday must visit the Kingsmeadow ticket office and purchase a duplicate ticket on the day of the match.

Supporters who DO NOT bring their home match tickets with them on matchday must visit the ticket office and purchase a duplicate ticket on the day of the match.

Supporters who DO NOT receive their home match tickets must visit Kingsmeadow ticket office and collect a duplicate ticket on the day of the match.

Should you need to collect a match ticket, it would be from Kingsmeadow Ticket Office 90 minutes prior to kick off.

For more information on how to become a Chelsea FC Womens Season Ticket Holder please click here. 

Chelsea FC Women Season Ticket Holders who have lost or damaged their Season Ticket Pass must contact the ticket office at and a duplicate may be issued by Chelsea Football Club acting in its sole discretion at a cost of £5 per card. If a Season Ticket Pass has been stolen, this can be replaced free of charge, however the crime reference number will need to be provided. 

Chelsea FC Women Season Ticket Holders can gain access to home domestic cup matches using their Season Ticket Pass. For the avoidance of doubt this will include any potential FA Women’s Cup Round home match and any home FA WSL Cup match.

Any potential FA Women’s Cup/FA WSL Cup Semi-Finals will not be covered by the Chelsea FC Women season ticket.

Chelsea FC Women Season Ticket Holders will need to purchase a match ticket, as European matches are not covered in the season ticket.

Chelsea FC Men Season Tickets will not grant you entry to the Chelsea FC Women fixtures.

Should you wish to change stands on the day, you would need to purchase a new ticket for the fixture for that stand. No swaps or refunds are available on the day. Please note that tickets are subject to availability.

Tickets cannot be refunded once purchased unless a match is postponed or abandoned. Refunds will only be made in accordance with the Match Ticket Conditions of Issue.

Juniors are aged under 20 or senior citizens aged 65 or over. Anyone who, on 31 July 2020, is under the age of 20 qualifies as a Junior and anyone over the age of 65 qualifies as a Senior.

Juniors under the age of 14 will NOT be permitted entry unless accompanied by a person over 18 years

You can download a copy of the terms & conditions and other related documents by visiting the policy and forms section.

You can log in to the Ticket Exchange with your season ticket or membership number and select which match you would like to buy.

Please note that tickets on the exchange will go on sale at 10 am on the same day the ticket office goes on sale for the same fixture.

One of the benefits of being a season ticket holder or a member is the ability to purchase tickets through our ticket exchange.

Tickets that have been listed will be shown at the full match ticket price for members, in exactly the same format as purchasing tickets through the ticket office.

Tickets will then be posted to you subject to there being sufficient time to receive them. If there is not enough time, we will hold them at the ticket office for collection. In order to collect tickets, you will need to present your season ticket or membership card and the confirmation email at the ticket office.

You log in by navigating to the Ticket Exchange via the website, then you need to enter your season ticket/membership number and your password will be set by default to your date of birth in the following format: DDMMYYYY

The ticket exchange is a facility for season ticket holders who are unable to attend a match to sell their ticket to another season ticket holder or member in a safe, secure environment.

All tickets purchased through the exchange will be at one ticket per member.

Tickets will go on sale approximately 6 weeks in advance to each match from 10am, please check the on sale dates page on the website for specific selling dates.

Loyalty points are not required to make purchases on the ticket exchange.

If we believe you should receive the ticket/s in time then we will post it, if not we will leave it here for collection from the ticket office.

You will need to bring your photo ID and season ticket/membership card to collect the ticket.

The money should be paid in to your bank account within 7 working days after the event date.

No, if you hold more than one season ticket, you will need to list them individually by logging into each season ticket account.

No, the exchange is one of the benefits of being a season ticket holder or becoming a member.

Yes, you are able to remove the listing if your seat has not sold already.

Unfortunately not, this is because we pay the season ticket holder for the ticket you have purchased from them.

This is the Family section, and therefore Adult tickets can only be purchased in this area with an accompanying Junior or Senior ticket.

This is a maximum of 2 Adults per Junior ticket purchased, or 1 Adult per Senior ticket purchased.

Single adult tickets cannot be bought in the East Lower Family area by anyone.

You can log in to the Ticket Exchange and select which match you would like to sell. Any match will be available for you to list from 10am the morning we go on sale to members (approximately 6 weeks before the match).

Season ticket holders are able to ‘list’ their seat six weeks before a game that they are unable to attend and recoup the cost of their ticket at the pro-rata price (subject to the ticket being sold). Tickets can be listed from 10am the morning we go on sale to members.

Tickets will need to be listed individually so if you hold more than one season ticket, please be advised that you need to log in to each account and add them to the exchange separately.

Your seat will be listed in alphanumerical order. If you list more than one season ticket they will be shown next to each other. This will show online to season ticket holders and members that there are seats available together.

Season ticket holders who have sold their tickets successfully shall be reimbursed within seven working days after the match taking place.

For listing a match ticket, ideally as early as possible to give your ticket more chance of selling. For purchasing, all sales will stop on the exchange at 3pm on the last working day before the match.

Your friends and family list will carry over to the exchange from your current season ticket or membership account.

The original transaction remains in place, therefore the season ticket will be deactivated and the match ticket allocated will be valid for the rearranged fixture. We are unable to issue refunds for match tickets or reactivate season ticket cards.

Loyalty points are not earned for any purchase from the ticket exchange.

Concession tickets can only be purchased by season ticket holders & members who fall in line with the correct age group, therefore only members aged under 20 can purchase Junior tickets and members aged 65 or over can purchase Senior tickets.

Junior and Senior members can purchase Adult tickets on the ticket exchange (this excludes the family area unless purchased with another listed junior ticket).

We do not have a specific number for the exchange; however, you can speak to the ticket office with any related enquiries. The number is 0371 811 1905 (UK) / 0044 207 835 6000 (Overseas).

Please note, 03 numbers are charged at the same rate as local and national rate calls.

No, you need to update your address within your season ticket or membership account; this will automatically carry over to the exchange.

If a disabled season ticket holder is unable to attend a match, they will need to return their tickets to Chelsea FC as per the ticketing policy.

Disabled season ticket holders/members can purchase a single non-disabled ticket through the exchange. As these are non-disabled season tickets a personal assistant ticket will not be included within the purchase.