Ticket Office FAQs
FAQ
WHAT TICKETS AND MATCHES ARE ON SALE?
To see what games are on sale and when you can purchase tickets, visit the on sale dates page.
CAN I PURCHASE A TICKET THROUGH THIS WEBSITE WHEN A GAME GOES ON GENERAL SALE?
Yes. Visit the Buy Tickets page and see which games have a 'BUY NOW' button next to the General Sale option. Or alternatively you can book on 0371 811 1905. Please note, 03 numbers are charged at the same rate as local and national rate calls.
All these tickets are subject to availability 14 days before the scheduled game.
WHERE IS THE FAMILY CENTRE LOCATED?
The Family Centre is located in the East Lower stand.
HOW DO I EARN LOYALTY POINTS, AND HOW DO I USE THEM?
Visit the Loyalty Points information page for full details.
WHERE CAN I FIND A STADIUM PLAN OF STAMFORD BRIDGE SO I CAN SEE WHERE MY TICKETS ARE IN THE GROUND?
A map of our Stadium Plan can be found on the Ticket Information section.
CAN I PURCHASE A SEASON TICKET?
Season tickets for the 2019/20 season are sold out.
HOW CAN I BOOK A COACH TICKET FOR AN AWAY GAME?
To see coach availability and to book you need to visit the Thomas Cook website or you can call 0844 800 9900.
DO YOU OFFER A TICKET EXCHANGE IF I WANT TO SELL MY TICKET
Yes, there is an in-house ticket exchange for this season, visit the Ticket Exchange page for more details.
CAN I BUY TICKETS IN ADVANCE FOR A MATCH AS A GIFT?
It is not possible to order tickets any earlier than the dates stated on the ticket availability page.
Alternatively, you can contact the Millennium and Copthorne Hotel or the match day hospitality team for information on match day packages they provide.
WHERE CAN I FIND THE FULL TERMS AND CONDITIONS FOR PURCHASING TICKETS/YOUR TICKETING POLICY?
You can download a copy of the terms & conditions and other related documents by visiting the Policy Documents section.
CAN A TICKET BE UPGRADED TO AN ADULT OR DOWNGRADED TO A CHILD OR SENIOR?
Unfortunately, the club does not offer upgrades or downgrades as per the Ticketing policy.
WHAT ARE THE AGE LIMITS FOR JUNIOR AND SENIOR CITIZENS?
Juniors are aged under 20 or senior citizens aged 65 or over.
Anyone who, on 31 July 2019, is under the age of 20 qualifies as a Junior and anyone over the age of 65 qualifies as a Senior.
HOW MANY TICKETS AS A MAXIMUM CAN I PURCHASE ON GENERAL SALE FOR A GAME?
A maximum of four tickets per person is available when matches go on general sale.
CAN I MAKE A GROUP BOOKING?
Matches will need to have reached the general sale date before group bookings are offered.
Please note that for premier league home fixtures these will only be offered for category B games only.
Group bookings are for requests of 10 tickets or more.
You can view when our fixtures are due to go on general sale here.
If we reach general sale, supporters will need to submit a form detailing how many tickets they wish to purchase as well as supplying us with their contact details.
The group booking request form can be found here.
Some UEFA competitions, FA cup, league cup and youth fixtures may be available for group bookings should these fixtures reach general sale.
All group booking sales are subject to availability.
Please note all group bookings must be collected from the ticket office on the day of the fixture by the named person on the reservation.
On collection at the ticket office you will need to bring photo ID and the email confirmation.
CAN I GET A REFUND ON HOME TICKETS I HAVE PURCHASED FOR A GAME?
In order to receive a refund for home tickets, they must be returned and received by Chelsea FC no less than 48 hours before the match is due to be played. If we receive the ticket(s) after this date then we will not be able to issue a refund.
Please be advised that we cannot refund tickets purchased on the Ticket Exchange.
Please note that we need the physical tickets back in order to issue a refund.
A covering letter must be attached with your membership and contact number, full name and address on and once the ticket(s) are received at the below address your refund will be processed.
We advise you to return the ticket(s) using Royal Mail special delivery as we will not be liable for any failure in the postal service.
Our address is provided below:
PO BOX 21805
Stamford Bridge
Fulham Road
London
SW6 1HS
CAN SOMEONE OTHER THAN THE REGISTERED MEMBER/SEASON TICKET HOLDER PICK UP A DUPLICATE TICKET FOR A MATCH?
This is covered in the Ticketing policy document
HOW DO I REPORT ILLEGAL TOUTING?
Valid tickets for Chelsea matches should only be sold at the face value shown on the ticket.
If you pay more than the face value or have bought the ticket from a tout or an online ticket agency your ticket will be invalid and you are likely to be refused entry or ejected from the stadium.
However, if you send details of the tickets to toutinfo@chelseafc.com the matter will be investigated. The unauthorised sale of football tickets is a criminal offence under UK law.
HOW DO I FIND OUT MORE ABOUT THE DANGERS OF TICKET TOUTING?
Please click on the link The Dangers of Ticket Touting for more information on how Chelsea Football Club tackles the problem of the illegal sale of tickets and why supporters should avoid touts.
CAN A JUVENILE AGED UNDER 14 ATTEND A FIXTURE ?
Juveniles under the age of 14 will NOT be permitted entry unless accompanied by a person over 18 years.
HOW CAN I BOOK TWO SEATS TOGETHER IN ONE TRANSACTION?
You can purchase tickets together in one transaction using a service called friends and family.
In order to add someone to your friends and family list, you will first need to make sure the person you are adding is an active member who has logged in to their account previously.
Once you have checked this, log in to your online account and click on ‘my account/friends and family’ situated on the menu bar beneath the Chelsea FC logo.
On the next page, you will be taken to your account info page and on the left-hand side you will see a list of options, one of which will be ‘friends and family’.
You will notice two separate lists. The top one are members you can purchase for, and the bottom one should be members that are able to purchase for you.
Click ‘Add Member’ to the list you require and then enter the required details in the empty boxes: season ticket/member number, last name and postal code.
This will complete the process and you will see the member on your list.
You can then purchase tickets online by assigning each ticket to a member in the same transaction just before the payment page.
If you require any further assistance then please do not hesitate to contact the ticket office either via email (tickets@chelseafc.com) or by phone on 0371 811 1905, 03 numbers are charged at the same rate as local and national rate calls.
I OWN TWO OR MORE SEASON TICKETS IN MY NAME, HOW MANY UEFA AWAY TICKETS CAN I PURCHASE?
Season ticket holders who hold two or more season tickets in one name can only purchase one UEFA away match ticket.
CAN I CHANGE THE NAME ON AN UEFA AWAY TICKET PURCHASE?
Request for name transfers on ticket purchases will NOT be accepted by the ticket office.
MY SEASON TICKET IS IN A BUSINESS NAME, CAN I PURCHASE AN UEFA AWAY TICKET?
Season tickets held in a business name (as determined by the club) cannot purchase tickets for UEFA away matches.
FAQ
WHY IS MY MEMBERSHIP NOT ACTIVE?
Memberships take a minimum of 48 hours to activate and 72 hours via the ticket exchange.
HOW DO I BECOME A MEMBER?
Visit the Memberships section for all the details on how to apply.
HOW MUCH DOES A MEMBERSHIP COST?
Visit the Memberships section for all the details on how to apply.
WHEN WILL I RECEIVE MY MEMBERSHIP CARD?
A membership card will be sent out to our members via Royal Mail within 28 days. Your card will have your name and membership number printed on it.
WHEN WILL I RECEIVE MY MEMBERS PACK?
If applicable to your tier of membership, your membership pack will be sent out from October onwards.
HOW DO I CHANGE MY PERSONAL DETAILS AND INFORM THE CLUB OF MY CHANGE OF ADDRESS?
You can change your address by logging in to your online account here and going to your account info page, you will need to select ‘My Account/Friends and Family’. Then simply delete your old address, enter the new one and click ‘Save Changes’ at the bottom. This will then update on your account as well as our database.
The ticket office can only change your address if you provide us with proof of your new address.
This can be an official letter from your utility provider, bank/building society, doctor or a department of local government.
You can email this document to tickets@chelseafc.com informing us you would like to update your address.
Alternatively, you can post a copy of the document to the below address with your Season Ticket/Membership number informing us you would like you update your address.
PO BOX 21805
Chelsea Football Club
Stamford Bridge
Fulham Road
London
SW6 1HS
CAN I PURCHASE A SEASON TICKET?
Season tickets for the 2019/20 season are sold out.
FAQ
WHERE DO CHELSEA FC WOMEN PLAY THEIR HOME GAMES?
All Chelsea FC Women home matches are played at Kingsmeadow, Kingston Road, Kington Upon Thames, KT1 3PB.
WHEN DOES THE TICKET OFFICE OPEN ON MATCH DAYS?
The Kingsmeadow ticket booth is open 90 minutes prior to kick off.
DO I GET A MATCH TICKET OR AN E-TICKET?
Match tickets will be sent to supporters in the post by Royal Mail. We do not issue e-tickets. On a matchday you would be issued with a paper ticket.
HOW MANY TICKETS CAN I PURCHASE?
The maximum that can be purchased in one transaction is unlimited.
CAN I PAY BY CREDIT OR DEBIT CARD ON MATCHDAY?
Tickets can be purchased on matchday at the ticket booth. All sales are cash only.
WHAT STANDS ARE SEATING, AND WHAT ARE STANDING?
The South stand is for standing, and the North and West stands are seated areas. All stands are unreserved.
DO I EARN LOYALTY POINTS FOR PURCHASING TICKETS TO CHELSEA FC WOMEN FIXTURES?
You do not earn loyalty points for Chelsea FC Women fixtures.
I DON'T HAVE MY MATCH TICKET, WHAT CAN I DO?
Chelsea FC Women Season Ticket Holders who DO NOT bring their season ticket pass with them on matchday must visit the Kingsmeadow ticket office and purchase a new match ticket on the day of the match, subject to availability.
Supporters who DO NOT bring their match tickets with them on matchday must visit the ticket booth and purchase a new match ticket on the day of the match, subject to availability.
Supporters who DO NOT receive their match tickets in the post should contact the Chelsea ticket office at Stamford Bridge, the Friday prior to the home match in order to arrange a duplicate ticket. Supporters who DO NOT request duplicate tickets in advance will have to purchase a new match ticket on the day of the match, subject to availability.
I HAVE LOST MY CHELSEA FC WOMEN SEASON TICKET, WHAT SHOULD I DO?
Chelsea FC Women Season Ticket Holders who have lost or damaged their Season Ticket Pass must contact the ticket office at Stamford Bridge and a duplicate may be issued by Chelsea Football Club acting in its sole discretion at a cost of £5 per card.
WHERE DO I COLLECT MY MATCH TICKET?
Should you need to collect your match tickets, it would be from Kingsmeadow Stadium 90 minutes prior to kick off.
DOES MY CHELSEA FC MEN SEASON TICKET ENSURE ACCESS TO CHELSEA FC WOMEN FIXTURES?
Chelsea FC Men season tickets will not grant you entry to the Chelsea FC Women fixtures.
CAN I USE MY CHELSEA FC WOMEN SEASON TICKET FOR DOMESTIC CUP GAMES?
Chelsea FC Women Season Ticket Holders can gain access to home domestic cup matches using their Season Ticket Pass. For the avoidance of doubt this will include any potential FA Women’s Cup 4th 5th and / or 6th Round home match and any home FA WSL Cup match.
Any potential FA Women’s Cup/FA WSL Cup Semi-Finals will not be covered by the Chelsea FC Women season ticket.
CAN I USE MY CHELSEA FC WOMEN SEASON TICKET FOR EUROPEAN CUP GAMES?
Chelsea FC Women Season Ticket Holders will need to purchase a match ticket, as European matches are not covered in the season ticket.
CAN I MOVE TO A DIFFERENT STAND ON THE DAY, AS I HAVE BEEN ALLOWED TO MOVE TO ANOTHER STAND BEFORE?
Should you wish to change stands on the day, you would need to purchase a new ticket for the fixture for that stand. No swaps or refunds are available on the day. Please note that tickets are subject to availability.
HOW CAN I OBTAIN A REFUND?
Tickets cannot be refunded once purchased unless a match is postponed or abandoned. Refunds will only be made in accordance with the Match Ticket Conditions of Issue.
WHEN WILL SEASON TICKETS BE AVAILABLE FOR CHELSEA FC WOMEN?
Season tickets for Chelsea FC Women will be available shortly. For more information please click here.
WHERE CAN I FIND THE FULL TERMS AND CONDITIONS FOR PURCHASING TICKETS/YOUR TICKETING POLICY?
You can download a copy of the terms & conditions and other related documents by visiting the Polices & Forms section.
IS THERE PARKING AT THE STADIUM ON A MATCHDAY?
Free matchday parking is available on the day subject to availability.
FAQ
WHAT IS THE TICKET EXCHANGE?
The ticket exchange is a facility for season ticket holders who are unable to attend a match to sell their ticket to another season ticket holder or member in a safe, secure environment.
HOW DO I LOG IN TO THE EXCHANGE?
You log in by navigating to the Ticket Exchange via the website, then you need to enter your season ticket/membership number and your password will be set by default to your date of birth in the following format: DDMMYYYY
HOW DO I SELL MY SEASON TICKET?
You can log in to the Ticket Exchange and select which match you would like to sell. Any match will be available for you to list from 10am the morning we go on sale to members (approximately 6 weeks before the match).
Season ticket holders are able to ‘list’ their seat six weeks before a game that they are unable to attend and recoup the cost of their ticket at the pro-rata price (subject to the ticket being sold). Tickets can be listed from 10am the morning we go on sale to members. All tickets will need to be listed individually should you hold more than one season ticket you will need to log into each account.
Tickets will need to be listed individually so if you hold more than one season ticket, please be advised that you need to log in to each account and add them to the exchange separately.
Your seat will be listed in alphanumerical order. If you list more than one Season Ticket they will be shown next to each other. This will show online to season ticket holders and members that there are seats available together.
Season ticket holders who have sold their tickets successfully shall be reimbursed within seven working days after the match taking place.
HOW DO I BUY A TICKET?
You can log in to the Ticket Exchange with your season ticket or membership number and select which match you would like to buy.
Please note that tickets on the exchange will go on sale at 10 am on the same day the ticket office goes on sale for the same fixture.
One of the benefits of being a season ticket holder or a member is the ability to purchase tickets through our ticket exchange.
Tickets that have been listed will be shown at the full match ticket price for members, in exactly the same format as purchasing tickets through the ticket office.
Tickets will then be posted to you subject to there being sufficient time to receive them. If there is not enough time, we will hold them at the ticket office for collection. In order to collect tickets, you will need to present your season ticket or membership card and the confirmation email at the ticket office.
Tickets listed on the Exchange are removed 48 hours before the time of the match in question.
HOW MANY TICKETS CAN I PURCHASE?
All tickets purchased through the exchange will be at one ticket per member and transactions will be processed by the ticket office.
WHAT ABOUT MY FRIENDS AND FAMILY LIST?
Your friends and family list will carry over to the exchange from your current season ticket or membership account.
CAN I CHANGE MY ADDRESS WITHIN THE EXCHANGE?
No, you need to update your address within your season ticket or membership account; this will automatically carry over to the exchange.
CAN I MAKE A GENERAL SALE PURCHASE FROM THE EXCHANGE?
No, the exchange is one of the benefits of being a season ticket holder or becoming a member.
HOW FAR IN ADVANCE DO TICKETS GO ON SALE ON THE EXCHANGE?
Tickets will go on sale approximately 6 weeks in advance to each match from 10am, please check the on sale dates page on the website for specific selling dates.
WHAT IS THE LATEST TIME I CAN BUY OR SELL A TICKET ON THE EXCHANGE?
Ideally as early as possible to give your ticket more chance of selling; we will stop all transactions on the exchange 48 hours before the time of the match in question.
CAN I GET A REFUND?
Unfortunately not, this is because we pay the season ticket holder for the ticket you have purchased from them.
I HAVE PURCHASED A TICKET, WILL YOU POST IT?
If we believe you should receive the ticket/s in time then we will post it, if not we will leave it here for collection from the ticket office.
You will need to bring your photo ID and season ticket/membership card to collect the ticket.
HOW LONG DOES IT TAKE TO RECEIVE MONEY FOR A TICKET I HAVE SOLD?
The money should be paid in to your bank account within 7 working days after the event date.
CAN I LIST MORE THAN ONE TICKET TOGETHER?
No, if you hold more than 1 season ticket, you will need to list them individually by logging into each season ticket account.
CAN I PURCHASE A CONCESSION TICKET ON THE EXCHANGE?
Concession tickets can only be purchased by season ticket holders & members who fall in line with the correct age group, therefore only members aged under 20 can purchase Junior tickets and members aged 65 or over can purchase Senior tickets.
Junior and Senior members can purchase Adult tickets on the ticket exchange (this excludes the family area unless purchased with another listed junior ticket).
CAN I PURCHASE AN ADULT TICKET IN THE EAST STAND LOWER?
This is the Family section, and therefore Adult tickets can only be purchased in this area with an accompanying Junior or Senior ticket.
This is a maximum of 2 Adults per Junior ticket purchased, or 1 Adult per Senior ticket purchased.
Single adult tickets cannot be bought in the East Lower Family area by anyone.
CAN I REMOVE MY SEAT THAT I HAVE ADVERTISED FOR SALE?
Yes, you are able to remove the listing if your seat has not sold already.
IS THERE A CONTACT NUMBER FOR THE TICKET EXCHANGE?
We do not have a specific number for the exchange; however, you can speak to the ticket office with any related enquiries. The number is 0371 811 1905 (UK) / 0044 207 835 6000 (Overseas).
Please note, 03 numbers are charged at the same rate as local and national rate calls.
DO I REQUIRE LOYALTY POINTS TO PURCHASE ON THE TICKET EXCHANGE?
Loyalty points are not required to make purchases on the ticket exchange.
DO I RECEIVE LOYALTY POINTS FOR PURCHASES FROM THE TICKET EXCHANGE?
Loyalty points are not allocated for any purchase from the ticket exchange.
WHAT HAPPENS WHEN A MATCH IS MOVED AFTER I HAVE PURCHASED OR SOLD MY TICKET?
The original transaction remains in place, therefore the season ticket will be deactivated and the paper ticket allocated will be valid for the rearranged fixture. We are unable to issue refunds for paper tickets or reactivate season ticket cards.
CAN A DISABLED SEASON TICKET HOLDER PUT THEIR TICKETS ON THE EXCHANGE?
If a disabled season ticket holder is unable to attend a match, they will need to return their tickets to Chelsea FC as per the ticketing policy.
CAN A DISABLED SEASON TICKET HOLDER/MEMBER PURCHASE A NON-DISABLED TICKET?
Disabled season ticket holders/members can purchase a single non-disabled ticket through the exchange. As these are non-disabled season tickets a personal assistant ticket will not be included within the purchase.