Ticket Office FAQs
FAQ
WHAT TICKETS AND MATCHES ARE ON SALE?
All of our matches that are currently on sale can be found on our Buy Tickets page.
For all of our on sale dates for the entire season, these can be found on our All On Sale Dates page here.
CAN I PURCHASE A TICKET THROUGH THIS WEBSITE WHEN A GAME GOES ON GENERAL SALE?
Yes. If a match is on general sale, you can purchase through our Buy Tickets page and see which fixtures have a 'BUY NOW' button next to the General Sale option.
Alternatively, you can purchase tickets at the ticket office at Stamford Bridge, or by calling us on 0371 811 1905. Please note, 03 numbers are charged at the same rate as local and national rate calls.
All ticket sales are subject to availability.
WHERE IS THE FAMILY CENTRE LOCATED?
The East Stand Family Centre will operate in the East Stand Lower and will offer concessionary seating to juniors and senior citizens.
Adult tickets in the East Lower must be accompanied by a junior at all matches (at a ratio of no more than two adult seats per junior seat).
Individual adult match tickets are not available for purchase within the East Stand Family Centre.
Senior Citizens who wish to sit in the East Stand Family Centre can purchase one adult match ticket as a guest. If the concession Match Ticket is purchased in the Member’s period, then the adult must be a Member.
HOW DO I EARN LOYALTY POINTS, AND HOW DO I USE THEM?
Loyalty points are accumulated by attending home and away fixtures throughout the season. Points will be issued per match and not per match ticket. Loyalty points take a minimum of 48 hours to be added to your account once a sale has been processed.
Category AA home and away matches against Arsenal, Liverpool, Manchester City, Manchester United and Tottenham Hotspur will be sold to members on a loyalty point basis. We will also sell our last home and away fixture on loyalty points irrespective of the opponent. The away matches at Bournemouth, Crystal Palace, Watford and West Ham United will also be sold on a loyalty point basis.
For further information on our loyalty point scheme, please visit our Loyalty Points page.
WHERE CAN I FIND A STADIUM PLAN OF STAMFORD BRIDGE SO I CAN SEE WHERE MY TICKETS ARE IN THE GROUND?
A map of our Stadium Plan can be found under our Ticket Information page.
CAN I PURCHASE A SEASON TICKET?
Season tickets for the 2019/20 season are sold out.
Information on 2020/21 season tickets has yet to be released.
Please check our website regularly for all announcements.
DO YOU OFFER A TICKET EXCHANGE IF I WANT TO SELL MY TICKET
Yes, there is an in-house ticket exchange for this season, visit the Ticket Exchange page for more details.
The Ticket Exchange was introduced by the club in season 2014/15 and it has replaced Viagogo as the outlet for season ticket holders to sell their seats on a match by match basis to other season ticket holders and members.
Loyalty points are not awarded for tickets purchased through this service and you do not require loyalty points to purchase.
Tickets go on sale at 10am on the day the fixture goes on sale and off sale at 3pm the last working day before the match.
All tickets purchased through the exchange will be at one ticket per member and transactions will be processed by the ticket office.
Selling - How does it work?
Season ticket holders can ‘list’ their seat(s) 42 days before a game they are unable to attend and recoup the cost of their ticket at the pro-rata price (subject to the ticket being sold).
There is a separate log in area for the ticket exchange and you are able to access this using your season ticket/membership number and your date of birth in an eight-digit format – DDMMYYYY.
Tickets will need to be listed individually so if you hold more than one season ticket, please be advised that you need to log in to each account and add them to the exchange separately.
Your seat will be listed in alphanumerical order. If you list more than one Season Ticket they will be displayed next to each other, this will show other season ticket holders and members that there are seats available together.
Season ticket holders who have sold their tickets successfully shall be reimbursed within 7 working days after the match has been played.
Buying – How does it work?
One of the benefits of being a season ticket holder or member is the ability to purchase tickets through our Ticket Exchange.
Tickets that have been listed will be shown at the full match ticket price for members, in exactly the same format as purchasing tickets through the ticket office.
Tickets will then be posted to you, subject to there being enough time to receive them. If there is not enough time, as indicated by our match selling details, we will hold them at the ticket office for collection. In order to collect tickets, you will need to present your season ticket or membership card, photographic ID and your confirmation email at the ticket office.
CAN I BUY TICKETS IN ADVANCE FOR A MATCH AS A GIFT?
It is not possible to order tickets any earlier than the dates stated on the All On Sale Dates page.
Alternatively, you can contact the Millennium and Copthorne Hotel or our Club Chelsea team for information on match day packages they provide.
WHERE CAN I FIND THE FULL TERMS AND CONDITIONS FOR PURCHASING TICKETS/YOUR TICKETING POLICY?
You can download a copy of the terms & conditions and other related policies and documents by visiting the Policies and Forms section.
A full list of application forms and policies can be found under 'Downloadable Documents'.
CAN A TICKET BE UPGRADED TO AN ADULT OR DOWNGRADED TO A JUNIOR OR SENIOR?
Unfortunately, the club does not offer upgrades or downgrades as per the Ticketing policy.
WHAT ARE THE AGE LIMITS FOR JUNIOR AND SENIOR CITIZENS?
To qualify as a Senior Citizen you must be 65 or over as of the 31 July 2019. Supporters who turn 65 during the 2019/20 season will be able to call telesales or visit the ticket office during the reservation period and reserve their seat for Home cup or Home UEFA competition Matches at the reduced concession price.
To qualify as a junior, you must be under 20 as of the 31 July 2019. Juniors under the age of 14 will NOT be permitted entry to the ground unless accompanied by a person over 18 years.
HOW MANY TICKETS AS A MAXIMUM CAN I PURCHASE ON GENERAL SALE FOR A GAME?
A maximum of four tickets per person is available when matches go on general sale.
CAN I MAKE A GROUP BOOKING?
Matches will need to have reached the general sale date before group bookings are offered.
Please note that for Premier League home fixtures these will only be offered for category B games only.
Group bookings are for requests of 10 tickets or more.
You can view when our fixtures are due to go on general sale here.
If we reach general sale, supporters will need to submit a form detailing how many tickets they wish to purchase as well as supplying us with their contact details.
The group booking request form can be found here.
Some UEFA competitions, FA Cup, League Cup and youth fixtures may be available for group bookings should these fixtures reach general sale.
All group booking sales are subject to availability.
Please note all group bookings must be collected from the ticket office on the day of the fixture by the named person on the reservation.
On collection at the ticket office you will need to bring photo ID and the email confirmation.
Group bookings are only available for the games listed on the drop down on the Group Booking form. Games not listed are NOT available for a group booking.
CAN I GET A REFUND ON HOME TICKETS I HAVE PURCHASED FOR A GAME?
Should you require a refund for a home fixture at Stamford Bridge please return your tickets to the ticket office no later than 48 hours before the fixture is due to be played.
If we receive the tickets after this date, we will not be able to issue a refund.
Please note that we need the physical tickets back in order to issue a refund.
A covering letter will need to be included with your membership and contact number, full name and address. Once the tickets are received at the below address your refund will be processed.
We advise you to return the tickets using Royal Mail Special Delivery as we will not be liable for any failure in the postal service.
Please be advised that we cannot refund tickets purchased on the Ticket Exchange.
Tickets can be posted to the address provided below:
PO BOX 21805
Chelsea Football Club
Stamford Bridge
Fulham Road
London
SW6 1HS
CAN SOMEONE OTHER THAN THE REGISTERED MEMBER/SEASON TICKET HOLDER PICK UP A DUPLICATE TICKET FOR A MATCH?
This is covered in the Ticketing Policy document
HOW DO I REPORT ILLEGAL TOUTING?
Valid tickets for Chelsea matches should only be sold at the face value shown on the ticket. If you pay more than the face value or have bought the ticket from a tout or an unauthorised online ticket agency your ticket will be invalid and you are likely to be refused entry or ejected from the stadium.
However, if you send details of the tickets to toutinfo@chelseafc.com the matter will be investigated. The unauthorised sale of football tickets is a criminal offence under UK law.
If you think you have been the victim of ticket fraud Chelsea FC strongly recommends that you report the matter through the official channels via ‘ACTION FRAUD’.
If you would like more assistance from Chelsea FC on the subject, you can contact our security team on toutinfo@chelseafc.com
Information on touting can be found on the Chelsea FC official website. A list of unauthorised agents/websites will be available here
If you would like to purchase genuine tickets, we advise you to become a member of Chelsea FC. Memberships for the 2019/20 season can be purchased here.
HOW DO I FIND OUT MORE ABOUT THE DANGERS OF TICKET TOUTING?
Please click on the link The Dangers of Ticket Touting for more information on how Chelsea Football Club tackles the problem of the illegal sale of tickets and why supporters should avoid touts.
CAN A JUNIOR AGED UNDER 14 ATTEND A FIXTURE?
Juniors under the age of 14 will NOT be permitted entry unless accompanied by a person over 18 years.
A copy of our Ground Regulations can be found on our website under Ticket Information.
HOW CAN I BOOK TWO SEATS TOGETHER IN ONE TRANSACTION?
When match tickets go on sale you can purchase seats next to each other using your ‘Friends and Family’ list. You can login to your member's account here.
In order to add someone to your account online, you will need to make sure the other supporter has logged in to their account previously.
Please click ‘My Account/Friends & Family’ at the top and then Friends & Family on the left. You should then see two separate lists, the top one is members you can purchase for, and the bottom one is members who can purchase on your behalf.
Click ‘Add Member’ to the list you require and then enter the Season Ticket/Member number, last name and postal code and click Add Member.
This will complete the process and you will then see the member on your list.
You can then purchase tickets online by assigning each ticket to a member in the same transaction just before the payment page.
It is worth noting that you are unable to add non-members to your Friends and Family list.
I OWN TWO OR MORE SEASON TICKETS IN MY NAME, HOW MANY UEFA AWAY TICKETS CAN I PURCHASE?
Season ticket holders who hold two or more season tickets in one name can only purchase 1 (one) UEFA away match ticket.
CAN I CHANGE THE NAME ON AN UEFA AWAY TICKET PURCHASE?
Request for name transfers on ticket purchases will NOT be accepted by the ticket office.
MY SEASON TICKET IS IN A BUSINESS NAME, CAN I PURCHASE AN UEFA AWAY TICKET?
Season tickets held in a business name (as determined by the club) cannot purchase tickets for UEFA away matches.
FAQ
WHY IS MY MEMBERSHIP NOT ACTIVE?
Memberships take a minimum of 48 hours to activate and 72 hours via the ticket exchange.
A membership card will be sent out via Royal Mail within 28 days of purchase for new members. Your card will have your name and membership number printed on it.
HOW DO I BECOME A MEMBER?
Chelsea FC Memberships for the 2019/20 season are available to purchase, please click here for further details.
There are different tiers from which to choose, all with priority ticket access plus a range of other benefits available.
Depending on your tier of membership, many of our packages come with other fantastic benefits.
As a Chelsea FC Member, not only do you pay £5 less than non-members for match tickets (or £2.50 less if you are a junior member), you have a priority booking period for every home and away game. With more and more members joining each year (last season was a record membership level), becoming a member is the best way to gain access to match tickets. Members are also allocated 40% of away match ticket allocations.
Our members’ loyalty point system means that sought after tickets, such as cup finals and semi-finals, will be available to those members who have accumulated the most loyalty points over the season.
Please note that the category AA matches against Arsenal, Liverpool, Manchester City, Manchester United and Tottenham Hotspur will be sold to members on a loyalty point basis. Points are accumulated by attending matches, the more games you attend the more points you will accumulate. We will also sell our last home and away fixtures on a loyalty points basis irrespective of the opponents.
Memberships for the 2019/20 season can also be purchased by calling us on 0371 811 1905 (UK). Supporters based outside the UK can call 0044 207 835 6000 or visit the ticket office in person at Stamford Bridge.
Visit the Memberships section for all the details on how to apply.
HOW MUCH DOES A MEMBERSHIP COST?
Information on our Memberships can be found on our website, including our different tiers.
WHEN WILL I RECEIVE MY MEMBERSHIP CARD?
A membership card will be sent out to our new members via Royal Mail within 28 days. Your card will have your name and membership number printed on it.
WHEN WILL I RECEIVE MY MEMBER'S PACK?
If applicable to your tier of membership, your membership pack will be sent out from October onwards.
Please allow up to 28 days for delivery from date of purchase.
HOW DO I CHANGE MY PERSONAL DETAILS AND INFORM THE CLUB OF MY CHANGE OF ADDRESS?
You can change your address by logging in to your online account here, and clicking on ‘My Account/Friends and Family’, where you can enter your new address and click ‘Save Changes’ at the bottom. This will then update on your account as well as our database.
The ticket office can only change your address if you provide us with proof of your new address.
This can be an official letter from your utility provider, bank/building society, doctor or a department of local government.
You can email this document to tickets@chelseafc.com informing us you would like to update your address.
Alternatively, you can post a copy of the document to the below address with your Season Ticket/Membership number informing us that you would like to update your address.
PO BOX 21805
Chelsea Football Club
Stamford Bridge
Fulham Road
London
SW6 1HS
CAN I PURCHASE A SEASON TICKET?
Season tickets for the 2019/20 season are sold out.
Information on new season tickets for the 2020/21 season has yet to be released.
Please check the website regularly for further information.
FAQ
WHERE DO CHELSEA FC WOMEN PLAY THEIR HOME GAMES?
All Chelsea FC Women home matches are played at Kingsmeadow, Kingston Road, Kington Upon Thames, KT1 3PB.
WHEN DOES THE TICKET OFFICE OPEN ON MATCH DAYS?
The Kingsmeadow ticket mobile unit is open 90 minutes prior to kick off.
DO I GET A MATCH TICKET OR AN E-TICKET?
Match tickets will be sent to supporters in the post by Royal Mail. We do not issue e-tickets. On a matchday you would be issued with a paper ticket.
HOW MANY TICKETS CAN I PURCHASE?
The maximum that can be purchased in one transaction is unlimited.
CAN I PAY BY CREDIT OR DEBIT CARD ON MATCHDAY?
Tickets can be purchased on matchday at the ticket booth. All sales are cash only.
WHAT STANDS ARE SEATING, AND WHAT ARE STANDING?
The South and East stands are for standing, and the North and West stands are seated areas. All stands are unreserved.
DO I EARN LOYALTY POINTS FOR PURCHASING TICKETS TO CHELSEA FC WOMEN FIXTURES?
You do not earn loyalty points for Chelsea FC Women fixtures.
I DON'T HAVE MY MATCH TICKET, WHAT CAN I DO?
Chelsea FC Women Season Ticket Holders who DO NOT bring their season ticket pass with them on matchday must visit the Kingsmeadow ticket office and purchase a new match ticket on the day of the match, subject to availability.
Supporters who DO NOT bring their match tickets with them on matchday must visit the ticket booth and purchase a new match ticket on the day of the match, subject to availability.
Supporters who DO NOT receive their match tickets in the post should contact the Chelsea ticket office at Stamford Bridge, the last working day prior to the home match in order to arrange a duplicate ticket. Supporters who DO NOT request duplicate tickets in advance will have to purchase a new match ticket on the day of the match, subject to availability.
I HAVE LOST MY CHELSEA FC WOMEN SEASON TICKET, WHAT SHOULD I DO?
Chelsea FC Women Season Ticket Holders who have lost or damaged their Season Ticket Pass must contact the ticket office at Stamford Bridge and a duplicate may be issued by Chelsea Football Club acting in its sole discretion at a cost of £5 per card.
WHERE DO I COLLECT MY MATCH TICKET?
Should you need to collect your match tickets, it would be from Kingsmeadow Stadium at our ticket mobile unit 90 minutes prior to kick off.
DOES MY CHELSEA FC MEN SEASON TICKET ENSURE ACCESS TO CHELSEA FC WOMEN FIXTURES?
Chelsea FC Men season tickets will not grant you entry to the Chelsea FC Women fixtures.
CAN I USE MY CHELSEA FC WOMEN SEASON TICKET FOR DOMESTIC CUP GAMES?
Chelsea FC Women Season Ticket Holders can gain access to home domestic cup matches using their Season Ticket Pass. For the avoidance of doubt this will include any potential FA Women’s Cup 4th 5th and/or 6th Round home match and any home FA WSL Cup match.
Any potential FA Women’s Cup/FA WSL Cup Semi-Finals will not be covered by the Chelsea FC Women season ticket.
CAN I USE MY CHELSEA FC WOMEN SEASON TICKET FOR EUROPEAN CUP GAMES?
Chelsea FC Women Season Ticket Holders will need to purchase a match ticket, as European matches are not covered in the season ticket.
CAN I MOVE TO A DIFFERENT STAND ON THE DAY, AS I HAVE BEEN ALLOWED TO MOVE TO ANOTHER STAND BEFORE?
Should you wish to change stands on the day, you would need to purchase a new ticket for the fixture for that stand. No swaps or refunds are available on the day. Please note that tickets are subject to availability.
HOW CAN I OBTAIN A REFUND?
Tickets cannot be refunded once purchased unless a match is postponed or abandoned. Refunds will only be made in accordance with the Match Ticket Conditions of Issue.
WHEN WILL SEASON TICKETS BE AVAILABLE FOR CHELSEA FC WOMEN?
Season tickets for the 2019/20 season are sold out.
Information on 2020/21 season tickets has yet to be released.
Please check our website regularly for all announcements.
WHERE CAN I FIND THE FULL TERMS AND CONDITIONS FOR PURCHASING TICKETS/YOUR TICKETING POLICY?
You can download a copy of the terms & conditions and other related documents by visiting the Policies & Forms section.
IS THERE PARKING AT THE STADIUM ON A MATCHDAY?
Free matchday parking is available on the day subject to availability.
FAQ
WHAT IS THE TICKET EXCHANGE?
The Ticket Exchange was introduced by the club in season 2014/15 and it has replaced Viagogo as the outlet for season ticket holders to sell their seats on a match by match basis to other season ticket holders and members.
Loyalty points are not awarded for tickets purchased through this service and you do not require loyalty points to purchase.
Tickets go on sale at 10am on the day the fixture goes on sale and off sale at 3pm the last working day before the match.
All tickets purchased through the exchange will be at one ticket per member and transactions will be processed by the ticket office.
HOW DO I LOGIN TO THE EXCHANGE?
There is a separate log in area for the ticket exchange and you are able to access this using your season ticket/membership number and your date of birth in an eight-digit format – DDMMYYYY
HOW DO I SELL MY SEASON TICKET?
Season ticket holders can ‘list’ their seat(s) 42 days before a game they are unable to attend and recoup the cost of their ticket at the pro-rata price (subject to the ticket being sold).
There is a separate log in area for the ticket exchange and you are able to access this using your season ticket/membership number and your date of birth in an eight-digit format – DDMMYYYY
Tickets will need to be listed individually so if you hold more than one season ticket, please be advised that you need to log in to each account and add them to the exchange separately.
Your seat will be listed in alphanumerical order. If you list more than one Season Ticket they will be displayed next to each other, this will show other season ticket holders and members that there are seats available together.
Season ticket holders who have sold their tickets successfully shall be reimbursed within seven (7) working days after the match has been played.
HOW DO I BUY A TICKET?
One of the benefits of being a season ticket holder or member is the ability to purchase tickets through our Ticket Exchange.
Tickets that have been listed will be shown at the full match ticket price for members, in exactly the same format as purchasing tickets through the ticket office.
Tickets will then be posted to you, subject to there being enough time to receive them. If there is not enough time, as indicated by our match selling details, we will hold them at the ticket office for collection. In order to collect tickets, you will need to present your season ticket or membership card, photographic ID and your confirmation email at the ticket office.
Tickets go on sale at 10am on the day the fixture goes on sale and off sale at 3pm the last working day before the match.
HOW MANY TICKETS CAN I PURCHASE?
All tickets purchased through the exchange will be at one (1) ticket per member and transactions will be processed by the ticket office.
WHAT ABOUT MY FRIENDS AND FAMILY LIST?
Your friends and family list will carry over to the exchange from your current season ticket or membership account.
CAN I CHANGE MY ADDRESS WITHIN THE EXCHANGE?
No. You need to update your address within your season ticket or membership account; this will automatically carry over to the exchange.
CAN I MAKE A GENERAL SALE PURCHASE FROM THE EXCHANGE?
No. The exchange is one of the benefits of being a season ticket holder or becoming a member.
HOW FAR IN ADVANCE DO TICKETS GO ON SALE ON THE EXCHANGE?
Tickets go on sale approximately 6 weeks in advance before each match at 10am.
Please check the on sale dates page on our website for specific selling dates.
WHAT IS THE LATEST TIME I CAN BUY OR SELL A TICKET ON THE EXCHANGE?
Ideally as early as possible to give your ticket more chance of selling; we will stop all transactions on the exchange 48 hours before the time of the match in question.
CAN I GET A REFUND?
Unfortunately not, this is because we pay the season ticket holder for the ticket you have purchased from them.
I HAVE PURCHASED A TICKET, WILL YOU POST IT?
If we believe you should receive the ticket/s in time then we will post it, if not we will leave it here for collection from the ticket office.
You will need to bring your photo ID and season ticket/membership card to collect the ticket.
HOW LONG DOES IT TAKE TO RECEIVE MONEY FOR A TICKET I HAVE SOLD?
The money should be paid in to your bank account within 5-7 working days after the event date.
CAN I LIST MORE THAN ONE TICKET TOGETHER?
No. If you hold more than 1 season ticket, you will need to list them individually by logging into each season ticket account.
CAN I PURCHASE A CONCESSION TICKET ON THE EXCHANGE?
Concession tickets can only be purchased by season ticket holders and members who fall in line with the correct age group, therefore only members aged under 20 can purchase junior tickets and members aged 65 or over can purchase senior tickets.
Junior and senior members can purchase adult tickets on the Ticket Exchange.
Single adult tickets cannot be bought in the East Lower Family Centre.
CAN I PURCHASE AN ADULT TICKET IN THE EAST STAND LOWER?
This is the Family section, and therefore Adult tickets can only be purchased in this area with an accompanying Junior or Senior ticket.
This is a maximum of 2 Adults per Junior ticket purchased, or 1 Adult per Senior ticket purchased.
Single adult tickets cannot be bought in the East Lower Family area by anyone.
CAN I REMOVE MY SEAT THAT I HAVE ADVERTISED FOR SALE?
Yes. You can revoke your listing if your seat has not sold already.
IS THERE A CONTACT NUMBER FOR THE TICKET EXCHANGE?
We do not have a specific number for the exchange however, you can speak to the ticket office with any related enquiries. The number is 0371 811 1905 (UK) / 0044 207 835 6000 (Overseas).
Please note, 03 numbers are charged at the same rate as local and national rate calls.
DO I REQUIRE LOYALTY POINTS TO PURCHASE ON THE TICKET EXCHANGE?
Loyalty points are not required to make purchases on the ticket exchange.
DO I RECEIVE LOYALTY POINTS FOR PURCHASES FROM THE TICKET EXCHANGE?
Loyalty points are not allocated for any purchase from the ticket exchange as these have already been allocated to the season ticket holder.
WHAT HAPPENS WHEN A MATCH IS MOVED AFTER I HAVE PURCHASED OR SOLD MY TICKET?
The original transaction remains in place, therefore the season ticket will be deactivated and the paper ticket allocated will be valid for the rearranged fixture.
We are unable to issue refunds for paper tickets or reactivate season ticket cards.
CAN A DISABLED SEASON TICKET HOLDER PUT THEIR TICKETS ON THE EXCHANGE?
If a disabled season ticket holder is unable to attend a match, they will need to return their tickets to Chelsea FC as per the ticketing policy.
CAN A DISABLED SEASON TICKET HOLDER/MEMBER PURCHASE A NON-DISABLED TICKET?
Disabled season ticket holders/members can purchase a single non-disabled ticket through the exchange. As these are non-disabled season tickets a personal assistant ticket will not be included within the purchase.