Ticket Office FAQs
FAQ
WHAT TICKETS AND MATCHES ARE ON SALE?
To see what games are on sale and when you can purchase tickets, visit the on sale dates page.
CAN I PURCHASE A TICKET THROUGH THIS WEBSITE WHEN A MATCH GOES ON GENERAL SALE?
Yes. Visit the Buy Tickets page and see which matches have a 'BUY NOW' button next to the General Sale option. Or alternatively you can book on 0371 811 1905. Please note, 03 numbers are charged at the same rate as local and national rate calls. All these tickets are subject to availability 14 days before the scheduled game.
CAN SUPPORTERS APPLY FOR AWAY TICKETS?
Season ticket holders & Members can apply for away tickets subject to allocation. The allocation will be split where 60% will go to season ticket holders and the remaining 40% will go to members.
WHERE IS THE FAMILY SECTION LOCATED?
The Family Section is located in the East Lower stand.
WHAT ARE THE AGE LIMITS FOR JUNIOR AND SENIOR CITIZENS?
Juniors are aged under 20 and senior citizens aged 65 or over. Anyone who, on 31 July 2020, is under the age of 20 qualifies as a Junior and anyone over the age of 65 qualifies as a Senior.
CAN A JUVENILE AGED UNDER 14 ATTEND A FIXTURE?
Juveniles under the age of 14 will NOT be permitted entry unless accompanied by a person over 18 years.
CAN A TICKET BE UPGRADED TO AN ADULT OR DOWNGRADED TO A CHILD OR SENIOR?
Unfortunately, the club does not offer upgrades or downgrades as per the Ticketing policy.
HOW MANY TICKETS AS A MAXIMUM CAN I PURCHASE ON GENERAL SALE FOR A GAME?
A maximum of four tickets per person is available when matches go on general sale.
HOW CAN I BOOK TWO SEATS TOGETHER IN ONE TRANSACTION?
You can purchase tickets together in one transaction using a service called friends and family. In order to add someone to your friends and family list, you will first need to make sure the person you are adding is an active member who has logged in to their account previously. Once you have checked this, log in to your online account and click on ‘my account/friends and family’. On the next page, you will be taken to your account info page where you will need to select the friends and family option. On this section there are two separate lists. The top one are members you can purchase for, and the bottom one are members that are able to purchase for you. Click ‘Add Member’ to the list you require and then enter the required details in the empty boxes: season ticket/member number, last name and postal code. This will complete the process and you will see the member on your list. You can then purchase tickets online by assigning each ticket to a member in the same transaction just before the payment page. Please note that only a maximum of four tickets are allowed to be purchased in one transaction. If you require any further assistance then please do not hesitate to contact the ticket office either via email (tickets@chelseafc.com) or by phone on 0371 811 1905, 03 numbers are charged at the same rate as local and national rate calls.
HOW MUCH DOES A SUPPORTERS TICKET COST?
For match ticket prices, please click here.
HOW CAN SUPPORTERS PAY FOR THEIR TICKETS?
Members can pay by Visa, MasterCard, and American Express. Please note, Stamford Bridge is now a cashless stadium.
DOES CHELSEA FC HAVE A LOYALTY POINT SCHEME TO APPLY FOR TICKETS?
Throughout the season there are tickets for home and away matches that are sold on loyalty points, please click here for full details.
CAN I GET A REFUND ON HOME TICKETS I HAVE PURCHASED FOR A GAME?
Should you require a refund for a home fixture at Stamford Bridge, please make contact with the ticket office requesting a refund no later than 48 hours before the fixture. This must be a written request from the supporter and providing the confirmation of the fixture they wish to have refunded.
Please be advised that we cannot refund tickets purchased on the ticket exchange.
DO YOU OFFER A TICKET EXCHANGE IF I WANT TO SELL MY TICKET?
Yes, Chelsea Football Club run an in-house ticket exchange. Visit the Ticket Exchange page for more information.
HOW CAN I PURCHASE A SEASON TICKET?
For more information on how to purchase season tickets please visit the season ticket page.
HOW CAN I PURCHASE A MEMBERSHIP?
For more information on how to purchase a membership please visit the membership page.
CAN I BUY TICKETS IN ADVANCE FOR A MATCH AS A GIFT?
It is not possible to order tickets any earlier than the dates stated on the ticket availability page. Alternatively, you can contact the Millennium and Copthorne Hotel or the match day hospitality team for information on match day packages they provide.
WHERE CAN I FIND A STADIUM PLAN OF STAMFORD BRIDGE SO I CAN SEE WHERE MY TICKETS ARE IN THE GROUND?
A map of our Stadium Plan can be found on the Ticket Information section.
WHERE CAN I FIND THE FULL TERMS AND CONDITIONS FOR PURCHASING TICKETS/YOUR TICKETING POLICY?
You can download a copy of the terms & conditions and other related documents by visiting the Policy Documents section.
CAN SOMEONE OTHER THAN THE REGISTERED SEASON TICKET HOLDER OR MEMBER PICK UP A DUPLICATE TICKET FOR A MATCH?
Should a season ticket holder or member wish to allow for a fellow supporter to come and collect a duplicate on their behalf, the season ticket holder or must contact us by email to state who they would like to collect the ticket. The named supporter would need to attend with photo ID in order to collect the matchday ticket. Please note, if the named supporter is collecting a ticket which has been lost or damaged, there will be a duplicate cost of £5.
HOW DO I REPORT ILLEGAL TOUTING?
Valid tickets for Chelsea matches should only be sold at the face value shown on the ticket. If you pay more than the face value or have bought the ticket from a tout or an online ticket agency your ticket will be invalid and you are likely to be refused entry or ejected from the stadium. However, if you send details of the tickets to toutinfo@chelseafc.com the matter will be investigated. The unauthorised sale of football tickets is a criminal offence under UK law.
HOW DO I FIND OUT MORE ABOUT THE DANGERS OF TICKET TOUTING?
Please click on the link The Dangers of Ticket Touting for more information on how Chelsea Football Club tackles the problem of the illegal sale of tickets and why supporters should avoid touts.
I OWN TWO OR MORE SEASON TICKETS IN MY NAME, HOW MANY UEFA AWAY TICKETS CAN I PURCHASE?
Season ticket holders who hold two or more season tickets in one name can only purchase one UEFA away match ticket.
CAN I CHANGE THE NAME ON AN UEFA AWAY TICKET PURCHASE?
Request for name transfers on ticket purchases will NOT be accepted by the ticket office.
MY SEASON TICKET IS IN A BUSINESS NAME, CAN I PURCHASE AN UEFA AWAY TICKET?
Season tickets held in a business name (as determined by the club) cannot purchase tickets for UEFA away matches.
WHEN IS THE TICKET OFFICE OPEN?
For all our opening times for the ticket office please click here
FAQ
HOW DO I BECOME A MEMBER?
You have various ways in which you can sign up for our membership with Chelsea Football Club. You can visit us at the ticket office, contact us through the ticket sales line or you can purchase online through the main website. Visit the membership section for all the information you would require.
HOW MUCH DOES A MEMBERSHIP COST?
Prices for membership start from £20 for Juniors and form £28 for Adults. The price of the membership depends on the tier of membership you purchase. Please note that all membership tiers provide you with the same ticket access. For more information on membership prices, please visit the membership section of the website.
WHEN WILL MY MEMBERSHIP BECOME ACTIVE?
Memberships take a minimum of 48 hours to activate and 72 hours via the ticket exchange.
WHEN WILL I RECEIVE MY MEMBERS PACK?
If applicable to your tier of membership, your membership pack will be sent out from October onwards. This can take up to 28 days to reach you in the post.
WHEN WILL I RECEIVE MY MEMBERSHIP CARD?
A membership card will be sent out to our members via Royal Mail within 28 days of purchase. Your card will have your name and membership number printed on it. You will not receive a membership card if you are renewing your membership.
HOW DO I CHANGE MY PERSONAL DETAILS AND INFORM THE CLUB OF MY CHANGE OF ADDRESS?
You can change your address by logging in to your online account https://mytickets.tickets.com/buy here and going to your account info page.
Then select ‘My Account/Friends and Family’.
You can then amend your contact details (address, email address and telephone number) then click ‘Save Changes’ at the bottom. This will then update on your account as well as our database.
The ticket office can only change your address if you provide us with proof of your new address.
This can be an official letter from your utility provider, bank/building society, doctor or a department of local government.
You can email this document to tickets@chelseafc.com informing us you would like to update your address, with your season ticket/membership number.
Alternatively, you can post a copy of the document to the below address with your season ticket/membership number informing us you would like you update your address.
PO BOX 21805
Chelsea Football Club
Stamford Bridge
Fulham Road
London
SW6 1HS
FAQ
HOW CAN I APPLY FOR A DISABLED MEMBERSHIP?
To apply for a disabled supporters membership please email access@chelseafc.com with your full name and address, or telephone 0371 811 2012 (UK) / +44207 915 1950 (international) to request an application form.
Chelsea FC reserves the right to request proof of disability valid within the last year from the date of application, and all applicants must include proof of disability with their application.
· Receipt of the middle or higher rate of the Disability Living Allowance (mobility or care component)
· Receipt of the standard or enhanced rate of daily living component of the Personal Independence Payment
· Receipt of the enhanced rate of the mobility component of the Personal Independence Payment
· Receipt of the Severe Disablement Allowance, the Employment and Support Allowance or the Attendance Allowance
· A specialist personal letter from the hospital to confirm that the person is in receipt of support services
Please note that receipt of an Orange/Blue badge will not be considered sufficient proof of disability for a match ticket under the Ticketing Policies and Club Schemes for disabled members.
Please click here to register an interest to become a member.
CAN I APPLY BY EMAIL FOR A DISABLED MEMBERSHIP?
Disabled supporters can apply for disabled membership please click here to download an application form.
Once you have complete the form you can email to access@chelseafc.com with a copy of your valid proof of disability.
DO I RECEIVE A PERSONAL ASSISTANT (PA) TICKET?
Disabled Season Ticket holders and Membership receive a Personal assistant (PA) ticket free of charge.
HOW MUCH DOES A DISABLED MEMBERSHIP COST?
For disabled Membership prices please click here.
DO DISABLED SEASON TICKET HOLDERS AND MEMBERS HAVE TO RENEW SEASONALLY?
Season ticket holders and members need to renew on a seasonal basis, as this is not automatically done. Renewal forms will be sent out at the end of the season to accessible season ticket holders and members and proof of disability is required with each application.
If you do not receive a renewal form, then please contact the disability office on 0371 811 2012 9UK) / +44 207 915 1950 (international) or by emailing access@chelseafc.com.
WHEN CAN I PURCHASE A DISABLED TICKET?
For disabled tickets selling information for season ticket holders and members, please click here
HOW MUCH DOES A DISABLED SUPPORTERS' TICKET COST?
For match ticket prices, please click here.
CAN YOU PURCHASE A DISABLED TICKET WITHOUT A DISABLED MEMBERSHIP?
If matches go to general sale, disabled supporters will be required to provide proof of disability and they will receive a PA ticket.
WHERE ARE THE LOCATIONS OF NON-AMBULANT (WHEELCHAIR) POSITIONS?
Non-ambulant (wheelchair) positions for home supporters are located:
East Lower North & South Elevated Platform – Platforms are located at the back of the East Lower seating area.
East Lower North Front - Pitch side
West Stand Lower Front - Pitch side
South Stand Lower Elevated Platform - Platform are located at the back of the South Stand seating area.
Mathew Harding Upper Elevated Platform – Platform is located at the front of the Matthew Harding Upper, via lift access.
Non-ambulant (wheelchair) positions for away supporters are located:
South Stand Lower Elevated Platform - Platforms are located at the back of the South Stand away supporters seating area.
CAN DISABLED SUPPORTERS APPLY FOR AWAY TICKETS?
Disabled season ticket holders/members can apply for away ticket subject to allocation. The allocation will be spilt, 60% will go to season ticket holders and the remaining 40%
Loyalty points will be applicable if the away fixture is sold on loyalty points.
HOW CAN SUPPORTERS PAY FOR THEIR TICKETS?
Members can pay by Visa, MasterCard, and American Express. Please note, Stamford Bridge is now a cashless stadium.
DOES CHELSEA HAVE ACCESSIBLE PARKING AT THE GROUND ON MATCHDAY?
We have 9 accessible blue badge pre-booked parking bays for match days; these are allocated at Stamford Bridge, Stamford Bridge Underground (lift access to Copthorne Hotel) or Fulham Broadway underground car park (lift access is available to the shopping centre)
Bookings will be taken from 4 weeks prior to match subject to cup draws, a schedule of booking dates can be found please click here. These spaces are on a first come first served bases for home or away supporters. To book please call 0371 811 2012 (UK) / +44207 915 1950 (international)
For parking around Stamford Bridge and the surrounding area we recommend you visit Hammersmith and Fulham Council website. Please note that Hammersmith & Fulham Council have some disabled bays that have been designated for use by specific individuals. Such bays are individually numbered - a vehicle parking in such a bay must clearly display a valid disabled permit which is specific to that bay. Blue badges are NOT valid in these bays.
DO WE HAVE A DROP OFF POINT FOR DISABLED SUPPORTERS?
We have a drop off and pick up point. This is situated by the main entrance at Stamford Gate. This facility is steward controlled on match days.
IS THE ACCESSIBLE PARKING OR DROP OFF POINT SUBJECT TO ROAD CLOSURES?
All accessible parking and the drop off point are subject to road closures
Stamford Bridge/Stamford Bridge Underground and the drop off point can be closed to traffic up to 2 hours prior to the match and will close again following half time. The road can also remain closed for up to 1 ½ hours post-match.
Fulham Broadway. You will need to arrive NO LATER than 2 hours 45 minutes prior to kick-off as Fulham Broadway Car Park closes with NO vehicle access into the car park once closed, this is due to pedestrian access for the underground.
The car park will also close no later than 20 minutes prior to the final whistle and remain closed after the match, this will be subject to the road closure restrictions that can last up to 1 ½ hours post-match.
On some occasions the road can remain closed for the duration of the match.
There will be no access to Fulham Road for any vehicles during the times when road closures are enforced.
DOES FULHAM BROADWAY TUBE STATION HAVE LIFT ACCESS?
Fulham Broadway tube station does have lift access to the station entrance located in the shopping centre. There are also manual boarding ramps to improve access for non-ambulant (wheelchair users) on and off the tube. For full travel details we recommend that you visit www.tfl.gov.uk.
IS THERE AN ACCESSIBLE TOILET OUTSIDE THE STADIUM?
There are two accessible toilets in the Copthorne hotel, these are available match and non-matchday.
DO YOU HAVE RADIO COMMENTARY?
For our blind and visually impaired supporters we offer complimentary earpieces for matchday commentary, which uses the Chelsea TV radio commentary feed.
These are available from the ticket office or main reception both located on the South stand or you can email access@chelseafc.com with your name, seat details and the match you are attending so a steward can deliver an earpiece to you.
ARE ACCESSIBLE TOILETS FITTED WITH RADAR KEYS?
All accessible toilets are fitted with radar keys. Stewards carry keys but we recommend that supporters requiring access to these facilities should carry their own.
DO YOU HAVE LIFT ACCESS?
There are several lifts available across the stadium to be used on a match day. These are in all stands of the stadium. For supporters who require lift access, please email access@chelseafc.com providing your name, season ticket/membership number, match and seat details.
IS THERE SIGNAGE FOR ACCESSIBLE SUPPORTERS’ ENTRANCES?
Accessible supporters’ entrances will have signage displayed. Accessible entrances are identified on the stadium maps situated around the stadium.
IS THERE A CHANGING PLACE TOILET FACILITY?
A fully equipped changing place toilet is located at the North end of the East Lower concourse, please note this is a home supporters’ area. Access is by Radar Key and is supervised by stewards. For access during the match please liaise with the stewards.
DO YOU HAVE A HIDDEN DISABILITY SCHEME?
We have adopted the Hidden Disability Sunflower Lanyard Scheme.
A Hidden Disability Sunflower Lanyard discreetly lets us know you have a hidden disability and may appreciate a little extra help when visiting Chelsea FC.
You can easily pick one up from the main club reception and ticket office located in the Shed End (South Stand). Alternatively, you can contact us at access@chelseafc.com and we will post one to your home.
DO YOU HAVE MATCHDAY INFORMATION OR ACCESS GUIDES?
We have a home and away matchday information guide and an access guide. These provide information you may need to know for your visit to Chelsea FC, please click here to access the guides.
HOW CAN DISABLED SUPPORTERS RAISE ANY POINTS THEY WOULD LIKE ADDRESSED WITH CHELSEA FC?
We have our CDSA (Chelsea Disabled Supporters Association) committee that is made up of season ticket holders and members that represent our supporters with disabilities. We hold 2-3 meetings a season at Chelsea FC with the CDSA committee members. If you wish to communicate with one of the CDSA committee, please click here .
HOW CAN I BOOK TICKETS WITH FRIENDS AND FAMILY?
Friends and Family tickets can be purchased at the same time as the Disabled tickets are purchased. All seats are subject to availability and Loyalty Point requirements where applicable.
FAQ
WHAT TICKETS AND MATCHES ARE ON SALE?
To see what games are on sale and when you can purchase tickets, visit the buy tickets page
WHERE DO CHELSEA FC WOMEN PLAY THEIR HOME MATCHES?
All Chelsea FC Women home matches are played at Kingsmeadow, Kingston Road, Kington Upon Thames, KT1 3PB.
WHEN DOES THE TICKET OFFICE OPEN ON MATCH DAYS?
The Kingsmeadow Ticket Office is open 90 minutes prior to kick off.
DO I GET A MATCH TICKET OR AN E-TICKET?
Supporters will be sent a home match ticket 18 days before the game is played. If you are purchasing on a matchday, you will be issued with a paper ticket.
HOW MUCH DOES A TICKET COST?
For match ticket prices, please click here.
HOW MANY TICKETS CAN I PURCHASE?
There is no limit to the amount of tickets that can be purchased for a Chelsea FC Womens fixture.
HOW CAN SUPPORTERS PAY FOR THEIR TICKETS?
Supporters can pay by Visa, MasterCard, and American Express. Please note, Kingsmeadow is a cashless stadium.
WHICH AREAS OF THE STADIUM ARE SEATED OR STANDING?
The South and East stands are for standing. The North and West stands are seated areas. All areas are unreserved.
IS THERE PARKING AT THE KINGSMEADOW STADIUM ON A MATCHDAY?
Free matchday parking is available on the day subject to availability.
DO I EARN LOYALTY POINTS FOR PURCHASING TICKETS TO CHELSEA FC WOMEN FIXTURES?
You do not earn loyalty points for Chelsea FC Women fixtures.
I DON'T HAVE MY MATCH TICKET, WHAT CAN I DO?
Chelsea FC Women Season Ticket Holders who DO NOT bring their season ticket pass with them on matchday must visit the Kingsmeadow ticket office and purchase a duplicate ticket on the day of the match.
Supporters who DO NOT bring their home match tickets with them on matchday must visit the ticket office and purchase a duplicate ticket on the day of the match.
Supporters who DO NOT receive their home match tickets must visit Kingsmeadow ticket office and collect a duplicate ticket on the day of the match.
WHERE DO I COLLECT MY MATCH TICKET?
Should you need to collect a match ticket, it would be from Kingsmeadow Ticket Office 90 minutes prior to kick off.
HOW CAN I PURCHASE A CHELSEA FC WOMENS SEASON TICKET?
For more information on how to become a Chelsea FC Womens Season Ticket Holder please click here.
I HAVE LOST MY CHELSEA FC WOMEN SEASON TICKET, WHAT SHOULD I DO?
Chelsea FC Women Season Ticket Holders who have lost or damaged their Season Ticket Pass must contact the ticket office at and a duplicate may be issued by Chelsea Football Club acting in its sole discretion at a cost of £5 per card. If a Season Ticket Pass has been stolen, this can be replaced free of charge, however the crime reference number will need to be provided.
CAN I USE MY CHELSEA FC WOMEN SEASON TICKET FOR DOMESTIC CUP GAMES?
Chelsea FC Women Season Ticket Holders can gain access to home domestic cup matches using their Season Ticket Pass. For the avoidance of doubt this will include any potential FA Women’s Cup Round home match and any home FA WSL Cup match.
Any potential FA Women’s Cup/FA WSL Cup Semi-Finals will not be covered by the Chelsea FC Women season ticket.
CAN I USE MY CHELSEA FC WOMEN SEASON TICKET FOR EUROPEAN CUP GAMES?
Chelsea FC Women Season Ticket Holders will need to purchase a match ticket, as European matches are not covered in the season ticket.
DOES MY CHELSEA FC MEN SEASON TICKET ENSURE ACCESS TO CHELSEA FC WOMEN FIXTURES?
Chelsea FC Men Season Tickets will not grant you entry to the Chelsea FC Women fixtures.
CAN I MOVE TO A DIFFERENT STAND ON THE DAY, AS I HAVE BEEN ALLOWED TO MOVE TO ANOTHER STAND BEFORE?
Should you wish to change stands on the day, you would need to purchase a new ticket for the fixture for that stand. No swaps or refunds are available on the day. Please note that tickets are subject to availability.
HOW CAN I OBTAIN A REFUND?
Tickets cannot be refunded once purchased unless a match is postponed or abandoned. Refunds will only be made in accordance with the Match Ticket Conditions of Issue.
WHAT ARE THE AGE LIMITS FOR JUNIORS AND SENIOR CITIZENS?
Juniors are aged under 20 or senior citizens aged 65 or over. Anyone who, on 31 July 2020, is under the age of 20 qualifies as a Junior and anyone over the age of 65 qualifies as a Senior.
CAN A JUNIOR ATTEND A FIXTURE UNACCOMPANIED?
Juniors under the age of 14 will NOT be permitted entry unless accompanied by a person over 18 years
WHERE CAN I FIND THE FULL TERMS AND CONDITIONS FOR PURCHASING TICKETS/YOUR TICKETING POLICY?
You can download a copy of the terms & conditions and other related documents by visiting the policy and forms section.
FAQ
HOW DO I BUY A TICKET?
You can log in to the Ticket Exchange with your season ticket or membership number and select which match you would like to buy.
Please note that tickets on the exchange will go on sale at 10 am on the same day the ticket office goes on sale for the same fixture.
One of the benefits of being a season ticket holder or a member is the ability to purchase tickets through our ticket exchange.
Tickets that have been listed will be shown at the full match ticket price for members, in exactly the same format as purchasing tickets through the ticket office.
Tickets will then be posted to you subject to there being sufficient time to receive them. If there is not enough time, we will hold them at the ticket office for collection. In order to collect tickets, you will need to present your season ticket or membership card and the confirmation email at the ticket office.
HOW DO I LOG IN TO THE EXCHANGE?
You log in by navigating to the Ticket Exchange via the website, then you need to enter your season ticket/membership number and your password will be set by default to your date of birth in the following format: DDMMYYYY
WHAT IS THE TICKET EXCHANGE?
The ticket exchange is a facility for season ticket holders who are unable to attend a match to sell their ticket to another season ticket holder or member in a safe, secure environment.
HOW MANY TICKETS CAN I PURCHASE?
All tickets purchased through the exchange will be at one ticket per member.
HOW FAR IN ADVANCE DO TICKETS GO ON SALE ON THE EXCHANGE?
Tickets will go on sale approximately 6 weeks in advance to each match from 10am, please check the on sale dates page on the website for specific selling dates.
DO I REQUIRE LOYALTY POINTS TO PURCHASE ON THE TICKET EXCHANGE?
Loyalty points are not required to make purchases on the ticket exchange.
I HAVE PURCHASED A TICKET, WILL YOU POST IT?
If we believe you should receive the ticket/s in time then we will post it, if not we will leave it here for collection from the ticket office.
You will need to bring your photo ID and season ticket/membership card to collect the ticket.
HOW LONG DOES IT TAKE TO RECEIVE MONEY FOR A TICKET I HAVE SOLD?
The money should be paid in to your bank account within 7 working days after the event date.
CAN I LIST MORE THAN ONE TICKET TOGETHER?
No, if you hold more than one season ticket, you will need to list them individually by logging into each season ticket account.
CAN I MAKE A GENERAL SALE PURCHASE FROM THE EXCHANGE?
No, the exchange is one of the benefits of being a season ticket holder or becoming a member.
CAN I REMOVE MY SEAT THAT I HAVE ADVERTISED FOR SALE?
Yes, you are able to remove the listing if your seat has not sold already.
CAN I GET A REFUND?
Unfortunately not, this is because we pay the season ticket holder for the ticket you have purchased from them.
CAN I PURCHASE AN ADULT TICKET IN THE EAST STAND LOWER?
This is the Family section, and therefore Adult tickets can only be purchased in this area with an accompanying Junior or Senior ticket.
This is a maximum of 2 Adults per Junior ticket purchased, or 1 Adult per Senior ticket purchased.
Single adult tickets cannot be bought in the East Lower Family area by anyone.
HOW DO I SELL MY SEASON TICKET?
You can log in to the Ticket Exchange and select which match you would like to sell. Any match will be available for you to list from 10am the morning we go on sale to members (approximately 6 weeks before the match).
Season ticket holders are able to ‘list’ their seat six weeks before a game that they are unable to attend and recoup the cost of their ticket at the pro-rata price (subject to the ticket being sold). Tickets can be listed from 10am the morning we go on sale to members.
Tickets will need to be listed individually so if you hold more than one season ticket, please be advised that you need to log in to each account and add them to the exchange separately.
Your seat will be listed in alphanumerical order. If you list more than one season ticket they will be shown next to each other. This will show online to season ticket holders and members that there are seats available together.
Season ticket holders who have sold their tickets successfully shall be reimbursed within seven working days after the match taking place.
WHAT IS THE LATEST TIME I CAN BUY OR SELL A TICKET ON THE EXCHANGE?
For listing a match ticket, ideally as early as possible to give your ticket more chance of selling. For purchasing, all sales will stop on the exchange at 3pm on the last working day before the match.
WHAT ABOUT MY FRIENDS AND FAMILY LIST?
Your friends and family list will carry over to the exchange from your current season ticket or membership account.
WHAT HAPPENS WHEN A MATCH IS MOVED AFTER I HAVE PURCHASED OR SOLD MY TICKET?
The original transaction remains in place, therefore the season ticket will be deactivated and the match ticket allocated will be valid for the rearranged fixture. We are unable to issue refunds for match tickets or reactivate season ticket cards.
DO I EARN LOYALTY POINTS FOR PURCHASES FROM THE TICKET EXCHANGE?
Loyalty points are not earned for any purchase from the ticket exchange.
CAN I PURCHASE A CONCESSION TICKET ON THE EXCHANGE?
Concession tickets can only be purchased by season ticket holders & members who fall in line with the correct age group, therefore only members aged under 20 can purchase Junior tickets and members aged 65 or over can purchase Senior tickets.
Junior and Senior members can purchase Adult tickets on the ticket exchange (this excludes the family area unless purchased with another listed junior ticket).
IS THERE A CONTACT NUMBER FOR THE TICKET EXCHANGE?
We do not have a specific number for the exchange; however, you can speak to the ticket office with any related enquiries. The number is 0371 811 1905 (UK) / 0044 207 835 6000 (Overseas).
Please note, 03 numbers are charged at the same rate as local and national rate calls.
CAN I CHANGE MY ADDRESS WITHIN THE EXCHANGE?
No, you need to update your address within your season ticket or membership account; this will automatically carry over to the exchange.
CAN A DISABLED SEASON TICKET HOLDER PUT THEIR TICKETS ON THE EXCHANGE?
If a disabled season ticket holder is unable to attend a match, they will need to return their tickets to Chelsea FC as per the ticketing policy.
CAN A DISABLED SEASON TICKET HOLDER/MEMBER PURCHASE A NON-DISABLED TICKET?
Disabled season ticket holders/members can purchase a single non-disabled ticket through the exchange. As these are non-disabled season tickets a personal assistant ticket will not be included within the purchase.