Disabled Supporters

FAQ

HOW CAN I APPLY FOR A DISABLED MEMBERSHIP?

To apply for a disabled supporters membership please complete the disabled supporters membership application form and return with your Proof of Disability. Please use the following link for all relevant information. 

Disabled Supporter Memberships cannot be purchased online.

Chelsea FC reserves the right to request proof of disability before issuing a Season TeamCard or Membership for disabled supporters for the coming season. All applicants (including disabled Season Ticket Holders and Members renewing) must include proof of disability valid within the last year from the date of application with their completed application form.

Proof of disability must include proof of one of the following:

• receipt of the middle or higher rate of the Disability Living Allowance (mobility or care component);

• receipt of the standard or enhanced rate of daily living component of the Personal Independence Payment;

• receipt of the enhanced rate of the mobility component of the Personal Independence Payment;       

• receipt of either the Severe Disablement Allowance, the Employment and Support Allowance or the Attendance Allowance; or 

• a personal letter from a hospital to confirm that the person is in receipt of support services.       

• a copy of a local authority blind & visually impaired person’s registration card or a CVI document.     

• a copy of an entitlement to War Pensioners Mobility Supplement letter.

Please note that receipt of an Orange/Blue badge will not be considered sufficient proof of disability.

Once we have received and approved your application, we will email you to advise payment is required. Payment should then be made using your online ticking account. We no longer accept payment card details via post or email.

 

CAN I APPLY BY EMAIL FOR A DISABLED MEMBERSHIP?

Disabled supporters can apply for a disabled membership please click here to download an application form.

Once you have completed the form you can email this to access@chelseafc.com with a copy of your valid proof of disability.

DO I RECEIVE A PERSONAL ASSISTANT (PA) TICKET?

Disabled season ticket holders and members receive a Personal Assistant (PA) ticket free of charge.

HOW MUCH DOES A DISABLED MEMBERSHIP COST?

For disabled Membership prices please click here.

DO DISABLED SEASON TICKET HOLDERS AND MEMBERS HAVE TO RENEW SEASONALLY?

Season ticket holders and members need to renew on a seasonal basis, as this is not automatically done. 

Membership application forms can be found on our Disabled Supporter Memberships section.

WHEN CAN I PURCHASE A DISABLED TICKET?

For disabled tickets selling information for season ticket holders and members, please click here

HOW MUCH DOES A DISABLED SUPPORTERS' TICKET COST?

For match ticket prices, please click here

CAN YOU PURCHASE A DISABLED TICKET WITHOUT A DISABLED MEMBERSHIP?

If matches go to general sale, disabled supporters will be required to provide proof of disability and they will receive a PA ticket.

WHERE ARE THE LOCATIONS OF NON-AMBULANT (WHEELCHAIR) POSITIONS?

Non-ambulant (wheelchair) positions for home supporters are located:

East Lower North & South Elevated Platform – Platforms are located at the back of the East Lower seating area.

East Lower North Front - Pitch side

West Stand Lower Front - Pitch side

Westview Elevated Platform - Platform is located towards the front of the upper tier and towards the South Stand, via lift access.

South Stand Lower Elevated Platform - Platform is located at the back of the South Stand seating area.

Mathew Harding Upper Elevated Platform – Platform is located at the front of the Matthew Harding Upper, via lift access.

Non-ambulant (wheelchair) positions for away supporters are located:

South Stand Lower Elevated Platform - Platforms are located at the back of the South Stand away supporters seating area.

CAN DISABLED SUPPORTERS APPLY FOR AWAY TICKETS?

Disabled season ticket holders and members can apply for away ticket subject to allocation. The allocation will be spilt where 60% will go to season ticket holders and the remaining 40% will go to members. 

Loyalty points will be applicable if the away fixture is sold on loyalty points. 

HOW CAN SUPPORTERS PAY FOR THEIR TICKETS?

Season ticket holders can purchase all additional tickets during the relevant reservation period by logging into your online ticketing account. Once logged in, you will see your usual season ticket on a reservation for you. Your PA ticket will be processed by the Access team once you have made your purchase.

For members, once you receive confirmation that a ticket application has been successful and your tickets are reserved for you, payment is processed via your online ticketing account. 

The log in page can be found here

Payment for tickets is by Visa, MasterCard, and American Express. Please note, Stamford Bridge is now a cashless stadium.

DOES CHELSEA HAVE ACCESSIBLE PARKING AT THE GROUND ON MATCHDAY?

We have 9 accessible blue badge pre-booked parking bays for match days; these are allocated at Stamford Bridge, Stamford Bridge Underground (lift access to Copthorne Hotel) or Fulham Broadway underground car park (lift access is available to the shopping centre)

Bookings will be taken from 4 weeks prior to match subject to cup draws, a schedule of booking dates can be found please click here. These spaces are on a first come first served bases for home or away supporters. To book please email access@chelseafc.com on the date and time advertised.

For parking around Stamford Bridge and the surrounding area we recommend you visit Hammersmith and Fulham Council website. Please note that Hammersmith & Fulham Council have some disabled bays that have been designated for use by specific individuals. Such bays are individually numbered - a vehicle parking in such a bay must clearly display a valid disabled permit which is specific to that bay. Blue badges are NOT valid in these bays.

DO WE HAVE A DROP OFF POINT FOR DISABLED SUPPORTERS?

We have a drop off and pick up point. This is situated by the main entrance at Stamford Gate. This facility is steward controlled on match days. 

IS THE ACCESSIBLE PARKING OR DROP OFF POINT SUBJECT TO ROAD CLOSURES?

All accessible parking and the drop off point are subject to road closures

Stamford Bridge/Stamford Bridge Underground and the drop off point can be closed to traffic up to 2 hours prior to the match and will close again following half time. The road can also remain closed for up to 1 ½ hours post-match.

Fulham Broadway. You will need to arrive NO LATER than 2 hours 45 minutes prior to kick-off as Fulham Broadway Car Park closes with NO vehicle access into the car park once closed, this is due to pedestrian access for the underground. 

The car park will also close no later than 20 minutes prior to the final whistle and remain closed after the match, this will be subject to the road closure restrictions that can last up to 1 ½ hours post-match.

On some occasions the road can remain closed for the duration of the match.

There will be no access to Fulham Road for any vehicles during the times when road closures are enforced.

DOES FULHAM BROADWAY TUBE STATION HAVE LIFT ACCESS?

Fulham Broadway tube station does have lift access to the station entrance located in the shopping centre. There are also manual boarding ramps to improve access for non-ambulant (wheelchair users) on and off the tube. For full travel details we recommend that you visit www.tfl.gov.uk

IS THERE AN ACCESSIBLE TOILET OUTSIDE THE STADIUM?

There are two accessible toilets in the Copthorne hotel, these are available match and non-matchday. 

DO YOU HAVE RADIO COMMENTARY?

For our blind and visually impaired supporters we offer complimentary earpieces for matchday commentary, which uses the Chelsea TV radio commentary feed.

These are available from the ticket office or main reception both located on the South stand or you can email access@chelseafc.com with your name, seat details and the match you are attending so a steward can deliver an earpiece to you.

ARE ACCESSIBLE TOILETS FITTED WITH RADAR KEYS?

All accessible toilets are fitted with radar keys. Stewards carry keys but we recommend that supporters requiring access to these facilities should carry their own.

DO YOU HAVE LIFT ACCESS?

There are several lifts available across the stadium to be used on a match day. These are in all stands of the stadium. For supporters who require lift access, please email access@chelseafc.com providing your name, season ticket/membership number, match and seat details. 

IS THERE SIGNAGE FOR ACCESSIBLE SUPPORTERS’ ENTRANCES?

Accessible supporters’ entrances will have signage displayed. Accessible entrances are identified on the stadium maps situated around the stadium.

IS THERE A CHANGING PLACE TOILET FACILITY?

A fully equipped changing place toilet is located at the North end of the East Lower concourse, please note this is a home supporters’ area. Access is by Radar Key and is supervised by stewards. For access during the match please liaise with the stewards. 

DO YOU HAVE A HIDDEN DISABILITY SCHEME?

We have adopted the Hidden Disability Sunflower Lanyard Scheme.

A Hidden Disability Sunflower Lanyard discreetly lets us know you have a hidden disability and may appreciate a little extra help when visiting Chelsea FC. 

You can easily pick one up from the ticket office located in the Shed End (South Stand). Alternatively, you can contact us at access@chelseafc.com and we will post one to your home.

DO YOU HAVE MATCHDAY INFORMATION OR ACCESS GUIDES?

We have a home and away matchday information guide and an access guide. These provide information you may need to know for your visit to Chelsea FC, please click here to access the guides.    

HOW CAN DISABLED SUPPORTERS RAISE ANY POINTS THEY WOULD LIKE ADDRESSED WITH CHELSEA FC?

We have our CDSA (Chelsea Disabled Supporters Association) committee that is made up of season ticket holders and members that represent our supporters with disabilities. We hold 2-3 meetings a season at Chelsea FC with the CDSA committee members. If you wish to communicate with one of the CDSA committee, please click here

HOW CAN I BOOK TICKETS WITH FRIENDS AND FAMILY?

Friends and Family tickets can be purchased at the same time as the Disabled tickets are purchased. All seats are subject to availability and Loyalty Point requirements where applicable.