WHAT ARE THE OPENING TIMES FOR THE DISABILITY OFFICE?
HOW CAN I BECOME A DISABLED SUPPORTER MEMBER?
To apply for disabled supporter's membership please either request by email with your full name and address to firstname.lastname@example.org or call the disability direct line on 0371 811 2012, supporters based outside the UK can call +44207 915 1950 to request an application form.
To qualify for disabled supporter's membership Chelsea FC reserves the right to request proof of disability. All applicants must include proof of disability with their application.
Such proof shall include one of the following:
· Receipt of the middle or higher rate of the Disability Living Allowance (mobility or care component);
· Receipt of the standard or enhanced rate of daily living component of the Personal Independence Payment;
· Receipt of the enhanced rate of the mobility component of the Personal Independence Payment;
· Receipt of either the Severe Disablement Allowance, the Employment and Support Allowance or the Attendance Allowance;
· A specialist personal letter from the hospital to confirm that the person is in receipt of support services.
NB receipt of an Orange/Blue badge will not be considered sufficient proof of disability for a disabled ticket under the Ticketing Policy
DO SEASON TICKET HOLDERS/MATCH SUPPORTER MEMBERS HAVE TO RENEW SEASONALLY?
Both season ticket holders and members have to renew each season as renewal is not automatically renewed. Renewal forms will be sent to the season ticket holder and members to renew. Proof of disability will be required with each application.
If renewal forms are not recieved please contact the disability office on 0371 811 2012 or for overseas supporters +44 207 915 1950 or via email to email@example.com
HOW CAN I GET A DISABLED SUPPORTERS TICKET?
Disabled supporters' tickets are available to disabled members of Chelsea. Members can apply 42 days before a game. For full match selling information, please click here. Membership application forms are available online or can be sent out to supporters who don't have access to the internet.
Subject to availability if matches go to general sale, disabled supporters would still need to provide proof of disability to purchase tickets.
HOW MUCH DOES A DISABLED SUPPORTERS' TICKET COST?
For Ambulant and Non-ambulant disabled supporters, tickets are sold to members with a disabled membership with Chelsea.
For ticket prices please click here.
For Non-Ambulant supporters (Wheelchair users) accessible pitchside bays are located in the West Lower and East Lower Stands.
The elevated platforms are located in the East Lower and Shed Lower stands.
On proof of disability the Personal Assistant ticket is free of charge.
DOES CHELSEA FC HAVE A LOYALTY POINT SCHEME TO APPLY FOR TICKETS?
Home and away matches against Arsenal, Manchester City, Manchester United, Liverpool and Tottenham Hotspur will be sold on loyalty points. Away matches against Bournemouth, Crystal Palace, West Ham and Watford will also be sold on a loyalty points basis.
Chelsea FC reserves the right to apply the loyalty point scheme when considering applications for disabled/non- disabled tickets to any fixture, if required.
HOW CAN MEMBERS PAY FOR THEIR TICKETS?
Members can pay by Visa, MasterCard, and American Express.
Cash payments are also accepted at the ticket office from personal callers only (excluding general sale).
CAN DISABLED SUPPORTERS APPLY FOR AWAY TICKETS?
Yes, disabled supporters' season ticket holders/members registered with Chelsea FC can apply for away tickets subject to allocation supplied from the away club. Details of allocation, prices and on sale dates can be found on the website in disabled supporter's Buy Tickets section.
CAN A PA ATTEND IF THE DISABLED SUPPORTER'S NOT ATTENDING?
A PA can only attend using the PA ticket when the disabled supporter is present. If the disabled supporter's season ticket holder/member is not attending they will need to contact the disability department. Subject to availability and points required, the PA may be able to purchase the ticket.
DOES CHELSEA HAVE ACCESSIBLE PARKING AT THE GROUND?
We have 6 accessible blue badge pre-booked parking bays for match days; these are allocated at Stamford Bridge or Fulham Broadway underground car park (lift access is available). To book please call 0371 811 2012. Bookings will be taken from 4 weeks prior to the match subject to cup draws. A schedule of booking dates can be found by clicking here.
For parking around Hammersmith and Fulham we recommend you visit Hammersmith and Fulham Council website
Please note that Hammersmith & Fulham Council have some disabled bays that have been designated for use by specific individuals. Such bays are individually numbered - a vehicle parking in such bay must clearly display a valid disabled permit which is specific to that bay. Blue badges are NOT valid in these bays.
DO WE HAVE A DROP OFF POINT FOR DISABLED SUPPORTERS?
We have a disability drop off and pick up point. This is situated by the main entrance at Stamford Gate. This facility is steward controlled on match days. Please note if you wish to use this facility at Stamford Bridge Fulham Road can be closed to traffic up to 2 hours prior to the match and is closed again following half time. The road can also remain closed for up to 2 hours post match. On some occasions the road can also remain closed for the duration of the match. Therefore there will be no access to Fulham Road for any vehicles during these times once the road closure has been enforced.
DOES FULHAM BROADWAY TUBE STATION HAVE LIFT ACCESS?
Yes, Fulham Broadway tube station does have lift access, they have also introduced manual boarding ramps to improve access for wheelchair users on and off the tube. For full travel details we recommend that you visit www.tfl.gov.uk
DO YOU HAVE EAR PIECES FOR VISUALLY IMPAIRED SUPPORTERS?
Ear pieces are available for visually impaired supporters at the ground. These are available from the ticket office or main reception (located on the south stand) on match days.
ARE ACCESSIBLE TOILETS FITTED WITH RADAR KEYS?
All accessible toilets are fitted with radar keys on the recommendation of our supporters with disabilities.
We recommend that all supporters use their own keys as the stewards may not be present at all times.
IS THERE SIGNAGE FOR ACCESSIBLE SUPPORTER'S ENTRANCES?
Accessible supporter's entrances do have signage.
Accessible entrances are identified on the stadium maps situated around the stadium.
HOW CAN A DISABLED SUPPORTER RAISE ANY POINTS THEY WOULD LIKE ADDRESSED WITH CHELSEA FC
CAN A JUNIOR AGED UNDER 14 ATTEND A FIXTURE WITHOUT A PERSON AGED OVER 18 YEARS?
Juniors under the age of 14 will NOT be permitted entry unless accompanied by a person over 18 years.