DO CHELSEA FC HAVE OPEN DAYS AT THE TRAINING GROUND WHERE FANS CAN WATCH THE PLAYERS TRAIN?
Unfortunately this is not a service we offer to the public. Training sessions are held in private.
HOW CAN I GET SIGNED MERCHANDISE?
Unfortunately it is not possible for the club to provide signed merchandise for fans. Only charity requests will be considered.
HOW DO I APPLY FOR A DONATION TO A CHARITY AUCTION?
Chelsea FC is happy to consider requests for signed merchandise for registered charities. However, due to the overwhelming demand we regret it is not possible for the club to meet all these requests.
If it is not a registered charity applying, but you are applying on behalf of a charity, you may need to supply a covering letter from the charity in question.
If applying via email the club will try to respond within five working days.
If applying via post it could take up to 28 days for response.
Application must be sent in writing to
- Charity Requests
- The Foundation
- Cobham Training Ground
- 64 Stoke Road
- Stoke D’Abernon
- Sadly, due to demand, we cannot provide signed merchandise for fans or deal with items sent in by fans for players to sign.
The club work with an official charitable partner - Plan International. Most of our resources are given to this charity, however we will try to offer our support to other charitable organisations when we can.
WHAT CAN I AND CAN’T I TAKE INTO THE GROUND?
There is a restriction on various items which stewards will not allow into the stadium. Cameras generally are fine EXCEPT for professional ones. Selfie sticks are NOT allowed. You will not be able to take into the ground: - glasses - bottles – drink cans – gas canisters – fireworks – flag poles – darts – knives – tools – umbrellas - selfie sticks.
CAN I PURCHASE A SEASON TICKET?
Season tickets are sold out for the current season. Should season tickets become available for next season they will be sold to members on a loyalty-point basis, calculated from the previous season.
HOW DO I REPORT ILLEGAL TICKET TOUTING?
Valid tickets for Chelsea matches should only be sold at the face value shown on the ticket. If you pay more than the face value or have bought the ticket from a tout or an online ticket agency, your ticket will be invalid and you are likely to be refused entry or ejected from the stadium.
However, if you send details of the tickets to email@example.com the matter will be investigated. The unauthorised sale of football tickets is a criminal offence under UK law.
IS SMOKING ALLOWED IN THE GROUND?
The stadium is a no smoking area – complying with the law. This means the public are not allowed to smoke anywhere once they have entered the stadium. A no re-admittance policy applies so if a member of the public leaves to smoke they will NOT be re-admitted.
I WOULD LIKE TO WORK FOR CHELSEA FC, ARE THE ANY JOBS AVAILABLE?
The club does not accept ad-hoc applications, only in response to specific vacancies. You will need to look at our vacancies page to see if there are currently any jobs available to be applied for and if you have the necessary qualifications.
IS THERE ANYWHERE THAT I CAN LEAVE MY BAG WHILE I ATTEND THE GAME?
There is no place to store large bags or luggage.
For small hand-held luggage, you should be fine taking it into the ground although please be aware that it may be searched.
DO YOU HAVE A SERVICE FOR ASHES TO BE SCATTERED?
Unfortunately we do not have a service to scatter ashes.
We do have a Memorial Wall for memorial plaques. The wall is situated inside the stadium in the Shed End lower concourse. There is no charge for this service.
HOW DO I GIVE FEEDBACK OR MAKE A COMPLAINT?
You can log feedback or make a complaint in the following two ways:
Either by email to firstname.lastname@example.org or send a letter to:
Chelsea Football Club,
Once the letter or email has arrived with our Customer Service Co-ordinator, a confirmation email will be sent to the customer within 48 hours to confirm the complaint has been logged and a reference number will be given. The logged complaint will then be passed to the relevant department to be dealt with direct with the customer.
Chelsea will use our best endeavours to respond to a written complaint within 14 days from receipt of the complaint. If it is felt the complaint cannot be resolved within that time, an acknowledgement of the communication will be made as an interim measure.
DO CHELSEA FC OFFER DISABLED MATCH DAY PARKING?
We have six accessible pre-book only parking bays (not all located at the stadium) for match days on a first-come, first served basis. To book please call 0371 811 2012 (UK), +44 207 915 1950 (International). Please note, bookings will only be taken from approximately 28 days prior to the match date (schedule below) depending on which day the match falls
For all accessible parking on matchdays and non-matchdays your Blue Badge will be required to be displayed.
HOW DO I GET AN ANNOUNCEMENT IN THE MATCHDAY PROGRAMME?
HOW CAN I HAVE A HALF-TIME MESSAGE ON THE BIG SCREEN?
Big screen messages are available for all Premier League and domestic cup home games but are not available for European games. Messages should be a maximum of 15 words and will appear on the big screens for approx two minutes while being read out. We must have the messages no later than 48 hours before a match.
To request a big screen message please email email@example.com with following information:
Message of up to 15 words
Contact number/email address.
NB: All big screen messages are subject to availability.
IS THERE PARKING AT THE STADIUM ON A MATCH DAY?
There is no parking on site on a matchday. The nearest parking is Fulham Broadway station (although this closes to all traffic two hours and 30 mins prior to any kick off) or the Chelsea and Westminster Hospital car park.
WHAT IS THE NAME OF THE SONG AND THE ARTIST OF THE MUSIC PLAYED AT THE BEGINNING OF EVERY HOME MATCH?
It is The Liquidator by Harry J Allstars.
I WOULD LIKE TO USE THE CHELSEA LOGO ON…
For personal non-commercial use you can use the logo, but, for anything else you must contact the Marketing department using the above form.
WHAT COLOUR IS THE CHELSEA BLUE?