WHAT IS THE TICKET EXCHANGE?
The ticket exchange is a facility for season ticket holders who are unable to attend a match to sell their ticket to another season ticket holder or member in a safe, secure environment.
HOW DO I LOG IN TO THE EXCHANGE?
You log in by navigating to the Ticket Exchange via the website, then you need to enter your season ticket/membership number and your password will be set by default to your date of birth in the following format: DDMMYYYY
HOW DO I SELL MY SEASON TICKET?
You can log in to the Ticket Exchange and select which match you would like to sell. Any match will be available for you to list from 10am the morning we go on sale to members (approximately 6 weeks before the match).
Season ticket holders are able to ‘list’ their seat six weeks before a game that they are unable to attend and recoup the cost of their ticket at the pro-rata price (subject to the ticket being sold). Tickets can be listed from 10am the morning we go on sale to members. All tickets will need to be listed individually should you hold more than one season ticket you will need to log into each account.
Tickets will need to be listed individually so if you hold more than one season ticket, please be advised that you need to log in to each account and add them to the exchange separately.
Your seat will be listed in alphanumerical order. If you list more than one Season Ticket they will be shown next to each other. This will show online to season ticket holders and members that there are seats available together.
Season ticket holders who have sold their tickets successfully shall be reimbursed within seven working days after the match taking place.
HOW DO I BUY A TICKET?
You can log in to the Ticket Exchange with your season ticket or membership number and select which match you would like to buy.
Please note that tickets on the exchange will go on sale at 10 am on the same day the ticket office goes on sale for the same fixture.
One of the benefits of being a season ticket holder or a member is the ability to purchase tickets through our ticket exchange.
Tickets that have been listed will be shown at the full match ticket price for members, in exactly the same format as purchasing tickets through the ticket office.
Tickets will then be posted to you subject to there being sufficient time to receive them. If there is not enough time, we will hold them at the ticket office for collection. In order to collect tickets, you will need to present your season ticket or membership card and the confirmation email at the ticket office.
Tickets listed on the Exchange are removed 48 hours before the time of the match in question.
HOW MANY TICKETS CAN I PURCHASE?
All tickets purchased through the exchange will be at one ticket per member and transactions will be processed by the ticket office.
WHAT ABOUT MY FRIENDS AND FAMILY LIST?
Your friends and family list will carry over to the exchange from your current season ticket or membership account.
CAN I CHANGE MY ADDRESS WITHIN THE EXCHANGE?
No, you need to update your address within your season ticket or membership account; this will automatically carry over to the exchange.
CAN I MAKE A GENERAL SALE PURCHASE FROM THE EXCHANGE?
No, the exchange is one of the benefits of being a season ticket holder or becoming a member.
HOW FAR IN ADVANCE DO TICKETS GO ON SALE ON THE EXCHANGE?
Tickets will go on sale approximately 6 weeks in advance to each match from 10am, please check the on sale dates page on the website for specific selling dates.
WHAT IS THE LATEST TIME I CAN BUY OR SELL A TICKET ON THE EXCHANGE?
Ideally as early as possible to give your ticket more chance of selling; we will stop all transactions on the exchange 48 hours before the time of the match in question.
CAN I GET A REFUND?
Unfortunately not, this is because we pay the season ticket holder for the ticket you have purchased from them.
I HAVE PURCHASED A TICKET, WILL YOU POST IT?
If we believe you should receive the ticket/s in time then we will post it, if not we will leave it here for collection from the ticket office.
You will need to bring your photo ID and season ticket/membership card to collect the ticket.
HOW LONG DOES IT TAKE TO RECEIVE MONEY FOR A TICKET I HAVE SOLD?
The money should be paid in to your bank account within 7 working days after the event date.
CAN I LIST MORE THAN ONE TICKET TOGETHER?
No, if you hold more than 1 season ticket, you will need to list them individually by logging into each season ticket account.
CAN I PURCHASE A CONCESSION TICKET ON THE EXCHANGE?
Concession tickets can only be purchased by season ticket holders & members who fall in line with the correct age group, therefore only members aged under 20 can purchase Junior tickets and members aged 65 or over can purchase Senior tickets.
Junior and Senior members can purchase Adult tickets on the ticket exchange (this excludes the family area unless purchased with another listed junior ticket).
CAN I PURCHASE AN ADULT TICKET IN THE EAST STAND LOWER?
This is the Family section, and therefore Adult tickets can only be purchased in this area with an accompanying Junior or Senior ticket.
This is a maximum of 2 Adults per Junior ticket purchased, or 1 Adult per Senior ticket purchased.
Single adult tickets cannot be bought in the East Lower Family area by anyone.
CAN I REMOVE MY SEAT THAT I HAVE ADVERTISED FOR SALE?
Yes, you are able to remove the listing if your seat has not sold already.
IS THERE A CONTACT NUMBER FOR THE TICKET EXCHANGE?
We do not have a specific number for the exchange; however, you can speak to the ticket office with any related enquiries. The number is 0371 811 1905 (UK) / 0044 207 835 6000 (Overseas).
Please note, 03 numbers are charged at the same rate as local and national rate calls.
DO I REQUIRE LOYALTY POINTS TO PURCHASE ON THE TICKET EXCHANGE?
Loyalty points are not required to make purchases on the ticket exchange.
DO I RECEIVE LOYALTY POINTS FOR PURCHASES FROM THE TICKET EXCHANGE?
Loyalty points are not allocated for any purchase from the ticket exchange.
WHAT HAPPENS WHEN A MATCH IS MOVED AFTER I HAVE PURCHASED OR SOLD MY TICKET?
The original transaction remains in place, therefore the season ticket will be deactivated and the paper ticket allocated will be valid for the rearranged fixture. We are unable to issue refunds for paper tickets or reactivate season ticket cards.
CAN A DISABLED SEASON TICKET HOLDER PUT THEIR TICKETS ON THE EXCHANGE?
If a disabled season ticket holder is unable to attend a match, they will need to return their tickets to Chelsea FC as per the ticketing policy.
CAN A DISABLED SEASON TICKET HOLDER/MEMBER PURCHASE A NON-DISABLED TICKET?
Disabled season ticket holders/members can purchase a single non-disabled ticket through the exchange. As these are non-disabled season tickets a personal assistant ticket will not be included within the purchase.