Pre-Season : Terms & Conditions


We are Chelsea Football Club Limited, a company registered in England under company number 01965149, with its registered office at Stamford Bridge, Fulham Road, London, United Kingdom, SW6 1HS, and VAT number 726-0650-49.


1.1 These Terms apply when you purchase match content (Content) from one of our channels, usually or our mobile app, the 5th Stand.

1.2 Some words in these Terms have specific meanings. When they do, they start with capital letters (even if they are not at the start of a sentence). You can find the meaning for each defined term the first time it appears, in bold. It means this each time it’s used.

1.3 By purchasing Content these Terms will apply to you and you agree to these Terms. You should read these Terms carefully before you make a content purchase.

1.4 Different terms apply to you when you browse our website. You can find them here.

1.5 If you’re looking for information about how we use your personal data, then you can read our Privacy Policy and read our Mobile Analytics Notice to learn more about how we collect data on our app.


2.1 We will endeavour to provide uninterrupted access to your purchase for you for the duration of the relevant Content, but please note that we don’t guarantee that access to the content may be uninterrupted, timely, secure or error free.

2.2 From time to time we may need to suspend access to Content to carry out upgrades and/or maintenance.

2.3 You are responsible for making all arrangements necessary for you to have access to Content, including all the hardware and software necessary to access, receive and view the Content.

2.4 The Content may only be available in certain territories due to rights restrictions. Our order pages will state where content is available. If Content is stated to be only available in certain territories, you must only order and access Content if you are located in the relevant territories.


3.1 To place an order for Content you must first register for a Chelsea FC account on our website or mobile app.

3.2 Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 Your order for Content is an offer by you to purchase Content. We will confirm our acceptance of your order by sending you a confirmation email. These Terms will become legally binding on you and us when we send you the confirmation email. Following conclusion of your order, we shall make the Content available to you.

3.4 The amount, type and nature of the Content, and the dates and times at which the Content is available, is as set out in the order process

4.1 The fees for the Content are set out during the order process (the Fees). The Fees shall include the price for the Content and any applicable VAT.

4.2 You shall pay to us the Fees during the order process.

4.3 If the price or Fees we state to you for your order is clearly incorrect then we are not obliged to provide you with Content at that price or Fees even if we have accepted your order. If we notify you of a pricing error, you may access the Content at the correct price or (provided you have not yet accessed the Content or, in the case of a live match, the Content has not yet started) cancel your order without any obligation to us and we shall refund you any monies that you have paid to us in respect of that Content.

4.4 We have the right to make changes to the Fees from time to time.

4.5 You shall pay the Fees by the payment methods set out in the order process (the Payment Methods). You confirm that the card or bank account which is being used is yours, or that you have the authorisation of the card holder to use it.

4.6 You shall pay all amounts due under these Terms in full. We may, without limiting its other rights or remedies, set off any amount owing to us by you against any amount payable by us to you.



5.1 You agree that you shall co-operate with us in all matters relating to the Content.

5.2 You agree that you shall not:

(a) use your access to the Content in any way which might infringe any third party rights, including third party intellectual property rights;
(b) archive, record, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, frame, mirror, scrape, or use (except as explicitly authorised in these Terms) the Content;
(c) use the Content to develop or provide, directly or indirectly, any product or service that competes with our business;
(d) use the Content by automated means or otherwise for the purposes of scraping, extracting or otherwise obtaining any material from our platforms or the Content;
(e) access the Content in any unlawful manner, for any unlawful purpose or in any manner inconsistent with these Terms;
(f) infringe our intellectual property rights in relation to your use of the Content;
(g) collect or harvest any information or data from the Content or our systems or attempt to decipher any transmission to or from our servers;
(h) copy, or otherwise reproduce or re-sell any part of the Content; and
(i) disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Content or attempt to do any such thing.


5.3 We do not guarantee that the Content will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Content and we recommend that you use your own virus protection software.


6.1 We grant to you a non-transferable, non-exclusive, revocable licence to view the Content on your own compatible device provided that you comply with these Terms and the documents referred to in them. We reserve all other rights.

6.2 We, or our content providers, are the owners or licence holders of all intellectual property rights in the Content. You acknowledge and agree that nothing in these Terms shall be construed so as to transfer any intellectual property rights in the Content to you.

6.3 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms.


7.1 Nothing in these Terms excludes or limits our liability for:

(a) any matter in respect of which it would be unlawful for us to exclude or restrict our liability;
(b) death or personal injury caused by our negligence; and
(c) fraud or fraudulent misrepresentation.

7.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you ordered the relevant Content.

7.3 We will not be liable to you for any failure to comply with these Terms if such failure or delay is due to events outside of our reasonable control (e.g. fire, floods, failure of networks).

7.4 Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.

7.5 We only supply Content for private use. You agree not to use the Content for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7.6 We are not liable for any loss or damage suffered by you as a result of your negligence whilst accessing the Content.

7.7 Our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these Terms and any Content, whether in contract, tort (including negligence) or otherwise shall not exceed the Fees paid by you in respect of the relevant Content to which the claim relates.


8.1 If you breach any of these Terms or we reasonably believe that your use of the Content is infringing or is likely to infringe any third party rights or you are in any other way committing fraudulent activity in the use of the Content, we may immediately do any or all of the following (without limitation):

(a) issue a warning to you;
(b) temporarily or permanently withdraw your right to access the Content;
(c) issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
(d) take further legal action against you; and/or
(e) disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

8.2 If we withdraw your right to access the Content, then:

(a) all rights granted to you under these Terms shall cease;
(b) you must immediately cease all activities authorised by these Terms.

8.3 If we take any of the actions described in section 8.1, we won’t be obliged to provide you with any refund or compensation.


These terms relate to your rights to cancel your order for Content and receive a refund. You can obtain advice about your right to cancel your order for Content from your local Citizens' Advice Bureau or Trading Standards Office.

9.1 Under the Consumer Contracts (Information, Cancellation and Additional Fees) Regulations 2013 (the Regulations) consumers have the right to cancel orders for goods, services or digital content, for any reason, within 14 days of the date of their order (the Cooling-off Period).

9.2 However, if you wish to access the Content during the Cooling-off Period then you may do so but, as described in our order process:

(a) you will have expressly agreed (through the order process) that we may begin to make the Content available to you during the Cooling-Off Period; and
(b) you will have expressly agreed (through the order process) that your right to cancel your order under the Regulations will be lost.

9.3 If you are not satisfied with the Content you have purchased from one of our channels, usually or our mobile app, the 5th Stand, and would like a refund, please follow the instructions on our Live Streams Refunds page.


We may make changes to these Terms and to the Content from time to time. If we make significant changes (for example, changing the territory restrictions applicable to the Content), we will give you no less than five days' prior notice. Any access to Content after the expiry of such notice period will be acceptance by you of the changed terms. If you do not agree to be bound by a significant change, you must notify us within the five day notice period,


11.1 Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.

11.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

11.3 These Terms are made between you and us. No other person shall have any rights to enforce any of its terms except for any person to whom the benefit of these Terms is assigned or transferred in accordance with section 12.

11.4 Any provision of these Terms that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.


12.1 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

12.2 We may transfer our rights and obligations under these Terms in whole or in part at any time to any third party (a “New Service Provider”) without your consent in accordance with section 12.3.

12.3 In the event that we transfer our rights and obligations to a New Service Provider:

(a) we shall give you advance written notice of such transfer;
(b) these Terms shall remain in full force and effect as if you had entered into these Terms with the New Service Provider as opposed to us; and
(c) all your rights arising from these Terms shall be enforceable against the New Service Provider.


13.1 These Terms is governed by English law. This means that your access to and use of the Content and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law.

13.2 You may bring any dispute which may arise under these Terms to, at your discretion, either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are (with the exclusion of any other court) competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is in an EU Member State or otherwise the competent court of England.

13.3 As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including section 13.1, affects your rights as a consumer to rely on such mandatory provisions of local law.

13.4 If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.


14.1 Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by using the following details:

Address: Stamford Bridge, Fulham Road, London, United Kingdom, SW6 1HS

Contact us here

Thank you.

Terms last updated 29 July 2021