Club Statements

Highly important information for fans intending to travel to PAOK game in Greece

Tickets for our UEFA Europa League match away at PAOK in Greece will go on sale to supporters on the UEFA away ticket scheme, season ticket holders and members tomorrow (Tuesday). Fans wishing to buy tickets should read the following information carefully before purchasing and travelling to Greece.

The club continues to work closely with PAOK, UEFA, the Metropolitan Police, Greek authorities and our travel partners to ensure a safe and enjoyable experience for all Chelsea supporters attending the game. The Greek police have provided some important information in advance of the match of which our fans should be aware.

The match promises to be an exciting fixture as we return to European competition for the 2018/19 season. As with other European away matches, we will be operating a ticket collection point in Thessaloniki. The location and times of opening will be notified in due course to everyone who buys a ticket from the club. All supporters must collect their tickets from the ticket collection point and it is important that all ticket purchasers thoroughly read and understand the subsequent advice that will be issued for this fixture, including very important information on bus transportation.

The local police strongly insist supporters make use of coaches which will operate from the centre of the city to and from the Toumba Stadium. This is the only method of travel to the stadium that will be permitted for visiting supporters. No travel individually to or from the stadium will be allowed so should not be contemplated or undertaken by Chelsea fans.

The time fans spend on this transport may be considerably longer than the journey time itself. Please plan for no toilet facilities or refreshments being available.

We appreciate these transport stipulations and conditions are irregular for our travelling supporters. Chelsea Football Club has absolutely no control over the organisation and implementation of the bus travel or the stadium stewarding. Although representatives of the Metropolitan Police and Chelsea’s security staff will be present in Thessaloniki, it will only be to observe and they will have no operational role.

Chelsea supporters are advised not to wear club colours at the airport, outside of the stadium or around the city of Thessaloniki.

We are grateful to the Greek authorities for making us aware of their stipulations well in advance of the game but we strongly advise that this match will not be appropriate for all of our supporters to attend. Therefore we ask you to carefully consider before purchasing tickets for this game. Supporters on the UEFA away ticket scheme who do not purchase a ticket for this match will NOT be removed from the scheme.

As always, we ask our fans to behave sensibly and respect our hosts, and any anti-social behaviour or chanting will be challenged. If necessary, we will provide information updates for supporters via our official Twitter account.

At the stadium, all supporters will be subjected to a full body search and ticket check before entering. Bags and other large items will not be admitted to the stadium. Greek authorities have advised that a cloakroom facility will be provided to store these items if required but the club advises it may be much more convenient if such bags and large items are not brought to the stadium.

Seating in the away section of the stadium will not be reserved, and after the game visiting fans will be required by police to remain in place for approximately 30 to 45 minutes before boarding coaches for departure.

We thank supporters for their understanding and cooperation on these matters as we work to deliver an enjoyable experience for everybody.
 

Tickets for the match will be sold as follows:
 

PAOK FC
Europa League Group L
Thursday 20 September 2018
Kick-off 7.55pm local time (5.55pm UK time)

Allocation

We have received an allocation of 1450 tickets.

Business season tickets or multiple season tickets in one name

Season tickets held in a business name (as determined by the club) cannot purchase tickets for UEFA away matches.

Any season ticket holder who holds two or more season tickets in one name can only purchase one UEFA away match ticket.

Tickets purchased using season tickets in a business name or multiple names will have the ticket order refunded.

Collection Procedure

Once the fully completed declaration forms have been received, a voucher will be posted to the supporter who made the booking.

In order to collect the ticket each individual supporter will be required to bring with them in person the voucher and their valid passport. Please note, copies of the passport will NOT be accepted and each supporter will need to visit the collection point in person. Tickets cannot be collected on behalf of other supporters.

Supporters who purchase a ticket at the ticket office in person will have the voucher sent out by post. No vouchers will be handed out at the ticket office at the time of purchase.

Further details in relation to the location of the ticket collection point, along with match security and safety information, will be communicated to supporters by email as soon as possible.

Deadlines

Please note, the following deadlines are in place for this match:

Declaration forms must arrive with the ticket office no later than 5pm on Friday 14 September.

Supporters who do not receive their voucher must contact the ticket office on Tuesday 18 September.

Tickets will go off sale at 12 noon on Thursday 13 September.

Declaration form submission

Each supporter will need to fully complete their own declaration form once the booking has been made. Each declaration form must have a hand written signature from the individual ticket holder.

The declaration form must be completed accurately, including the passport number of the applicant.

Supporters who order two tickets or more in one transaction will be required to submit the application forms from that transaction at the same time.

Failure to comply with the above information will result in the declaration forms being returned without tickets issued.

Declaration forms can be submitted via email to uefa.away@chelseafc.com remembering to attach the declaration forms.

Duplicate tickets

We regret to inform supporters there will be no duplicate tickets available for this match.

Loyalty points

Supporters will receive 5 (five) loyalty points for this match.

Official travel

There is no official travel package operating for this match.

Ticket prices

Adults £13.50

Ticket sales information

Tickets will be sold as follows:

Tuesday 11 September until 5pm: Supporters on the UEFA away scheme can purchase one ticket.

Tuesday 11 September from 10am until 1.30pm: Season ticket holders can purchase one ticket.

Tuesday 11 September from 2pm: Members can purchase one ticket.

Uncollected tickets

Supporters who fail to collect their tickets will not receive any loyalty points.

Uncollected tickets cannot be refunded or re-sold.

All ticket sales are subject to availability

Match dates and ticket on-sale dates are subject to change. Please check this website for the latest information.

 

Tickets for the match will be sold as follows:

PAOK FC
Europa League Group L
Thursday 20 September 2018
Kick-off 7.55pm local time (5.55pm UK time)

Allocation

We have received an allocation of 1450 tickets.

Business season tickets or multiple season tickets in one name

Season tickets held in a business name (as determined by the club) cannot purchase tickets for UEFA away matches.

Any season ticket holder who holds two or more season tickets in one name can only purchase one UEFA away match ticket.

Tickets purchased using season tickets in a business name or multiple names will have the ticket order refunded.

Collection Procedure

Once the fully-completed declaration forms have been received, a voucher will be posted to the supporter who made the booking.

In order to collect the ticket each individual supporter will be required to bring with them in person the voucher and their valid passport. Please note, copies of the passport will NOT be accepted and each supporter will need to visit the collection point in person. Tickets cannot be collected on behalf of other supporters.

Supporters who purchase a ticket at the ticket office in person will have the voucher sent out by post. No vouchers will be handed out at the ticket office at the time of purchase.

Further details in relation to the location of the ticket collection point, along with match security and safety information, will be communicated to supporters by email as soon as possible.

Deadlines

Please note, the following deadlines are in place for this match:

Declaration forms must arrive with the ticket office no later than 5pm on Friday 14 September.

Supporters who do not receive their voucher must contact the ticket office on Tuesday 18 September.

Tickets will go off sale at 12noon on Thursday 13 September.

Declaration form submission

Each supporter will need to fully complete their own declaration form once the booking has been made. Each declaration form must have a hand written signature from the individual ticket holder.

The declaration form must be completed accurately, including the passport number of the applicant.

Supporters who order two tickets or more in one transaction will be required to submit the application forms from that transaction at the same time.

Failure to comply with the above information will result in the declaration forms being returned without tickets issued.

Declaration forms can be submitted via email to uefa.away@chelseafc.com remembering to attach the declaration forms.

To download a declaration form please click here and select the tab ‘downloadable forms.’

Duplicate tickets

We regret to inform supporters there will be no duplicate tickets available for this match.

Loyalty points

Supporters will receive 5 (five) loyalty points for this match.

Official travel

There is no official travel package operating for this match.

Ticket prices

Adults £13.50

Ticket sales information

Tickets will be sold as follows:

Tuesday 11 September until 5pm: Supporters on the UEFA away scheme can purchase one ticket.

Tuesday 11 September from 10am until 1.30pm: Season ticket holders can purchase one ticket.

Tuesday 11 September from 2pm: Members can purchase one ticket.

Uncollected tickets

Supporters who fail to collect their tickets will not receive any loyalty points.

Uncollected tickets cannot be refunded or re-sold.

All ticket sales are subject to availability

Match dates and ticket on-sale dates are subject to change. Please check this website for the latest information.

 

  • Click here to download a copy of the declaration form (PDF) DOWNLOAD
  • Click here to download a copy of the declaration form (word) DOWNLOAD

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