You can use account credit from ticket sales towards future ticket purchases, including season ticket renewals, or you can withdraw the credit to a bank account during one of the season’s three dedicated withdrawal windows.

The first withdrawal window of the 2026/27 season opens at 12pm on Tuesday 10 November and runs until 12pm on Monday 23 November.

To request a withdrawal

If you have a UK bank account

Please log in to your account on the ticketing portal and when the window is open:

• Select VIEW ACCOUNT MENU under the head and shoulders icon in the top right-hand corner

• Then select ACCOUNT MANAGEMENT

• Then select ACCOUNT CASHBACK, which will appear in the dropdown menu

• You can then enter your bank account details and the amount to transfer

• Once the details are entered, click on TRANSFER FUNDS

• When the process is complete, you will receive a TRANSFER SUCCESSFUL message on screen and an email confirmation of the cashback request

• If you look in your ACCOUNT HISTORY, you will see confirmation of the cashback request

If you do not have a UK bank account

Please complete the submission form, which can be accessed by clicking here and then email tickets@chelseafc.com during the above withdrawal window open period with proof of account for verification.

No withdrawal required

If you would prefer your balance to remain in your account to be used towards future purchases, you do not have to take any action.

What happens next

Funds will be transferred to your nominated bank account within 10 working days of the window closing, provided your request has been successfully received.

Before submitting your request, carefully check the bank account details and withdrawal amount. You cannot amend a request once it has been sent. Only you can submit the request, and you are responsible for ensuring your details are correct and your account is secure.

For more information about the withdrawal process, please visit our FAQs or check out our how-to guide.