The club is aware and appreciates that some supporters purchasing match tickets are not seeing loyalty points added to their accounts at a time anticipated based on past experiences. Therefore, we wish to clarify the current process.
Loyalty points awarded for ticket purchases for the following matches have not yet been added to purchasers’ accounts:
Bayern Munich away – Champions League
Manchester United away - Premier League
Lincoln City away – Carabao Cup
Brighton and Hove Albion at home - Premier League
Once all sales of the Champions League home match ticket bundles have been completed then the loyalty points due from the above matches will be added to accounts, along with any loyalty points earned by buying a Champions League bundle.
We can reassure supporters this will be completed before ticket sales commence to members for the Premier League home game against Liverpool, which will be sold on a loyalty-points basis.