1. About Us
Chelsea Football Club Ltd is registered at Stamford Bridge, London, SW6 1HS registered in England and Wales - 01965149. VAT number 726-0650-49
Chelsea FC Merchandising Ltd is registered at Stamford Bridge, London, SW6 1HS registered in England and Wales – 2779831. Vat number GB-726-0650-49
The Hotel at Chelsea Ltd is registered at Stamford Bridge, London, SW6 1HS registered in England and Wales - 2737849. Vat number GB-726-0650-49
Stamford Bridge Projects Ltd is registered at Stamford Bridge, London, SW6 1HS registered in England and Wales – 2548831. Vat number GB-726-0650-49
Under the Bridge Ltd is registered at Stamford Bridge, London, SW6 1HS registered in England and Wales - 4125547. Vat number GB-726-0650-49
Chelsea Leisure Services Ltd is registered at Stamford Bridge, London, SW6 1HS registered in England and Wales -2450608. Vat number GB-726-0650-49
3. Contact details
Email: firstname.lastname@example.org or
Post: Data Protection Office, Chelsea FC plc, Stamford Bridge, Fulham Road, London, SW6 1HS
We will at all times only collect and process Your Personal Information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as updated) and any other applicable data protection legislation.
5. What Information do We collect?
When You use the "Chelsea Site" or contact Us by post, telephone, fax, email, mobile messaging, or verbal communication, We may collect, store and use certain Personal Information that You disclose to Us. The Personal Information that We may collect from You includes, but is not limited to, Your first and last name, full postal address, telephone number, including mobile, email address, social media account, date of birth, details of any purchases You make through the "Chelsea Site" and Your credit or debit card details. We may also collect details of Your computer's internet protocol address, which is automatically collected by Our web server. We may supplement the Personal Information that You provide with other information that We obtain from Our other dealings with You or which We receive from other organisations, such as credit reference agencies (who are legally entitled to disclose that information).
6. How do We use Personal Information?
By using the "Chelsea Site" or purchasing any products/services through the "Chelsea Site" or via any other channel, You agree that Your Personal Information may be recorded, used and protected by Us primarily (but not limited to), any of the following purposes:
• to create an individual profile for You so that We can understand and respect Your preferences and provide You with a personalised browsing experience when using the "Chelsea site":
• to calculate the level of any loyalty reward due to You:
• to send You details (including by post, phone, fax email or mobile messaging) of other products and services which We think may interest You where you have given your consent and unless You inform Us in writing (if requested by Us) that You do not want to receive these details):
• to fulfil any contractual agreements between You and Us (for example when You place an order for products/services through the "Chelsea Site"):
• to administer and provide products and services which You request and to communicate with You in the event that any products or services You have requested are unavailable:
• to carry out market research so that We can improve the products and services We offer and to track activity on the "Chelsea Site":
• to invite You to share Your opinions and comments:
• to design or provide services or products for customers’ use:
• to comply with legal and regulatory requirements:
• for record keeping purposes:
• purposes related to the above
7. Disclosure of Personal Information to third parties
Please note that We will not sell, trade or otherwise transfer Your Personal Information to other unaffiliated third parties without Your approval. However, if You do not abide by the Terms and Conditions or post anything illegal onto the "Chelsea Site", then We cannot guarantee anonymity.
8. Use of Personal Information outside the European Economic Area
Our servers are situated in the United Kingdom and, when You submit Your details and in whichever country You are situated, You agree to the data being transferred to the United Kingdom and processed under the UK legislation. If You have given Us Your consent, You may subsequently receive email and other communications from Us which are compliant with the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, (as updated) which may differ from regulations in the country in which You are situated. If You are not in agreement with this please do not give Us Your Personal Information.
9. Chelsea Sponsors and Commercial Partners Programme
We team up with a selection of carefully chosen commercial partners such as (but not limited to) Our sponsors and other participating organisations as part of Our Commercial Partners Programme. Our global commercial partners are Yokohama Tyres, Adidas, Delta, Hublot, Gazprom, Singha Beer, EA SPORTS and Wipro. Our Commercial Partners Programme is designed to support the "Chelsea Companies" and also to bring customers, fans and "Chelsea Site" users a diverse range of Our associated and branded offers at competitive prices.
Our Commercial Partners Programme includes a variety of sectors: Automotive, Betting, Beverages and Alcohol, Broadcast, Cameras, Charity, Computers and AV, Education and Training, Electronics, Fashion, Financial Services, Gaming, Holidays and Travel, Home Appliances, Hotels, Jewellery, Sports, Sportswear, Telecoms and Utilities.
We and/or these "Commercial Partners" may contact You if You have given Your consent in order to tell You more about the offers available to You and about a range of other initiatives from ourselves and on behalf of our Commercial Partners and Sponsors. Contact may be made in a number of ways, including post, telephone, text/picture/video message, digital television, fax, by email or mobile messaging. If You express an interest in an offer from one of Our "Commercial Partners", the "Commercial Partner" may let Us know. This enables Us to take Your view and interests into account when choosing Our "Commercial Partners" and developing the Commercial Partners Programme.
10. Keeping You informed
If You sign up to receive services from Us, including , but not limited to, the purchase of tickets or merchandise, or You enter any of Our promotions or competitions, You agree to Us and Our "Commercial Partners" where applicable, contacting You by post, fax, telephone, email or mobile messaging to keep You informed of products, services, events and special offers which may be of interest to You.
We will only keep You informed if You agree to Us doing so. If You prefer not to be contacted by Us or any of Our "Commercial Partners", where applicable, You will have the opportunity to indicate whether You would like to opt-out of receiving promotional and/or marketing information about products, services, events and offerings from Us and/or Our "Commercial Partners". This can be done by selecting the relevant boxes on promotional material or by clicking the relevant boxes and buttons on the screens on which You provide the information, or by contacting Us via any of the methods given in paragraph 3 above. You can also change Your mind at any time by unsubscribing or opting out of Our messages, or by contacting Us via any of the methods given in paragraph 3.
Please note, if You do opt-out of receiving information, We and/or Our "Commercial Partners" will be unable to keep You informed of new services, products, events or special offers that may interest You and Our ability to inform You of ticketing and other opportunities may be affected.
11. How do We protect information?
We take the security of Your Personal Information very seriously. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of Your Personal Information. Your Personal Information is contained behind secured networks and is only accessed when necessary. A limited number of people have special access rights to such systems and they are required to keep the information confidential. When You place orders or access Your Personal Information, We offer the use of a secure server. All sensitive/credit information You supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into Our databases to be accessed only as stated above.
Whilst We have used Our best efforts to ensure the security of Your Personal Information, please be aware that We cannot guarantee the security of information transmitted over the internet.
12. What are Cookies and do We use them?
Like other Websites, information and data on the "Chelsea Site" may be automatically collected through "Cookies". "Cookies are small text files which a web site can use to recognise repeat users. "Cookies" allow Us to observe how Our visitors navigate the "Chelsea Site" on each visit and enable Us to improve the "Chelsea Site" by reflecting interests and targeting appropriate advertising.
On this website, We use the following types of cookies:
Strictly necessary cookies: These cookies are essential to enable You to navigate around the site securely and to provide You with services You have specifically requested. For instance, they help ensure that payments are processed securely.
Functionality cookies: These cookies enhance the functionality of the website by storing Your preferences. For instance, they can remember Your name and location, if You provide this information.
Performance cookies: These cookies improve the performance of the website. For instance, they help pages load quicker.
Online behavioural cookies: These cookies store information about Your online behaviour, such as your browsing history. For instance, they help Us tailor the advertising We show You to Your interests.
For more information about cookies, including details as to what they are and how to refuse them, please visit www.allaboutcookies.org
For security purposes, We may monitor or record telephone calls for security purposes and to improve the quality of services that We provide to You.
14. Third party links
In order to provide You with increased value, We may include links to third party Websites on the "Chelsea "Site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content or activities of these linked sites. However, We do seek to protect the integrity of Our site and welcome any feedback about these linked sites (including if a specific link does not work) by email or in writing via the contact details given in paragraph 3 above.
15. Modifying Information
You may notify Us of any updates, amendments or corrections to previously collected Personal Information in writing/by email via the contact details given in paragraph 3 above. Please include Your name, address and/or email address when You contact Us as this helps Us to ensure that We accept amendments only from the correct person. We encourage You to promptly update Your Personal Information if it changes.
Upon Your request, We will use commercially reasonable efforts to delete Your Personal Information from Our database. However, it may not be possible to delete an entry without some delay and without retaining some residual Personal Information which We may need to keep for legal and tax purposes, for ensuring that We suppress You from any further communication or residual Personal Information which may remain in backups and records of deletions.
16. Your rights to access Your Personal Information
You have the right to contact Us in order to find out what Personal Information We hold about You. Please note that a small fee will be payable towards the cost of administering any request You make. The current fee is £10 and we may ask You for proof of Your identity before providing You with the information You request.
17. Changes to Policy
Policy changes will apply only to Personal Information collected after the date of the change. However, by continuing to use the "Chelsea Site" or by buying any products/services from Us, You are agreeing to be bound by the terms of these updates and amendments.
18. Terms and Conditions
Please also visit Our Terms and Conditions section using the following link - www.chelseafc.com/terms. The Terms and Conditions establish the use, disclaimers and limitations of liability governing the use of the "Chelsea Site".
By continuing to use the "Chelsea Site" and any of the services offered, You are confirming that You have received the consent of Your parent or a guardian to use the "Chelsea Site".
19.1 Protection of Children's Personal Information
We encourage children to speak to their parents before submitting any Personal Information on the "Chelsea Site" and also recommend that parents supervise their children while they are online. There are various control tools available for online services that We advise parents to utilise in order to create a child-friendly online environment for their children.
We are dedicated to the protection of children's Personal Information and We do not actively market to children. It is Our policy not to make a child's participation in a "Chelsea Site" activity contingent on the child disclosing any more Personal Information than is reasonably necessary in order to do so.
19.2 Obligations on those under 18 years old
In order to protect children, those who are under the age of 18 must always ask their parent guardian before they:
• email the "Chelsea Site", or ask Us to email anything to them/another child:
• send any information to Us:
• enter any competition or game that requires information about themselves/another child or offers a prize:
• apply to join Chelsea's Junior True Blues Team:
• post any information on any bulletin board or enter any chat room: or
• offer to agree to buy anything online.
19.3 Reviewing/deleting Children's Personal Information
A parent/guardian may submit a request via email/in writing to the address set out in paragraph 3 above to stop any additional use of a child's Personal Information or to request that We delete the Personal Information as far as We are able. Before disclosing information about a child, We may request that the parent/guardian provide reasonable information about the child for identification purposes (e.g. child's name, address, telephone number etc).
20. Social Media
Social networking sites, such as Facebook and Twitter, among others, work with Us as trusted third party partners. We also work with application developers who specialise in social media, so that We can connect with your social networks.
Promotions may include competitions which require you to give your email address or mobile phone number so that we can contact you again if we have special messages or competitions that you might want to take part in - please note that you may always unsubscribe from any messages that we send you.
We provide access to our Websites for third parties and business partners so that we can generate interest in our products and services among members of your social networks and to allow you to share product and service interests with friends in your network.
We do not control how your personal information is collected, stored or used by such third party sites or to whom it is disclosed. You should review the privacy policies and settings on any social networking site that you subscribe to so that you understand the information they may be sharing.
If you do not want your networking sites to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. Chelsea FC is not responsible for how these third party sites may use information they collect from or about you.
• The website uses a secure HTTPS connection to communicate with Google to access your data
• The data collected (your name, email address, and date of birth) is used to help you fill in the account registration form and customize your profile and experience while using the website
• The data is stored in a ISO 27001 certified secure data center in Europe
• Please see points 7 & 8 for details on our policy around sharing your data
22. Updates to this document